Senior Technical Program Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

This Senior Technical Program Manager will be a member of the Global Infrastructure Customer experience team reporting into the Enterprise Cloud Technology office. They will leverage broad technical and strategic Amex Cloud knowledge to drive the execution of the Cloud strategy, evangelize cloud native principles and promote best practices across the technology organization,

Responsibilities include:

• Develops, tracks and interprets relevant OKR/KPIs; identifies key insights & next steps
• Steers execution on defined, program-level goals for medium-to-high complexity programs
• Works within and across team(s) to anticipate, track, and resolve risks and impediments to delivery
• Responsible for tracking delivery, and activities related to medium to high complexity initiatives by adding to design discussions, issue resolution, and removing obstacles to ensure program goals are met.
• Collaborates with Infrastructure Product and Engineering teams to drive alignment of the Cloud strategy
• Participates with product and engineering leaders to build implementation and evangelization roadmaps
• Provides and consolidates inputs for leadership updates; facilitates meetings with leadership on delivery status and key decisions needed to support program delivery
• Identifies and executes on opportunities for improvements to the delivery process; works with relevant teams to redesign process flows
• Mentors, guides, and supports Technical Project Managers across the Cloud organization and other team members as appropriate
• Participates in PI planning meetings and other Agile ceremonies for team/teams. Contributes to prioritization discussions and pressure tests plans for feasibility, capacity, and risk
• Drives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements
• Monitors and ensures compliance with SDLC standards
• Facilitates and plans change management and release management activities
• Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management
• Follows and instills documentation best practices to ensure designs meet requirements
• Drives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutions

 Minimum Qualifications:

• Bachelor's Degree in technical discipline or equivalent work experience required; advanced degree preferred
• Certifications in project management methodologies is preferred
• 5+ years in program delivery and project management
• Technical knowledge sufficient to understand and discuss the Cloud offerings and strategy at American Express
• Experience with Agile/SAFe/Lean methodologies required
• Experience managing multiple initiatives, priorities and teams
• Independently drives work, with some supervision, guidance, and coaching from line manager and senior members of Engineering team
• Independently defines problems and identifies solutions in the face of ambiguity
• Ability to manage multiple projects across multiple teams
• Tailors messages and style across stakeholder groups
• Understands and aligns priorities to the program vision and strategy

 Preferred Qualifications:

• Ability and aptitude to learn new technical skills quickly.
• Working understanding of major coding languages to track delivery challenges and support solutioning
• Experience writing technical documentation
• Ability to manage cross-functional projects with multiple technical departments
• Strong understanding of organizational, product, and industry standard metrics. Ability to leverage metrics to diagnose problems and improve delivery
• Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus
• Ability to manage the post-production processes, drive quality, and implement testing best practices
• Technical problem solving and issue-resolution abilities
• Ability to maintain a high attention to detail in a deadline-driven work environment
• Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders
• Strong understanding of interconnections between various business priorities
• Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.
• Strong ability to manage change in a dynamic environment and influence others without direct authority