Full-Time

Director – New Product Transfer

10x Genomics

10x Genomics

1,001-5,000 employees

Provides tools for advanced cellular research and discovery

Hardware
Biotechnology

$229500 - $280500

Equity Grants, Annual Bonus, Sales Incentive Program

Senior, Expert

Pleasanton, CA, USA

Requirements
  • Bachelor's Degree in STEM or relevant field
  • Minimum 10 years of total experience and 5 years in the job function
  • Managing a team for 5+ years
  • Prior experience in life sciences and being part of at least 1 core team
  • Experience with the Product development Process (PDP) and associated features, functions and phases
  • Experience in or with customer-facing Support teams
  • Excellent communication and program/project management skills
Responsibilities
  • Be the voice of customer support and service staff in product development core teams
  • Lead extended service and support teams to deliver on the needs of internal and external customers of new products
  • Participate in and contribute to the development and definition of product design inputs and requirements
  • Identify, develop and implement new strategies within the New Product team and across the Commercial Operations organization
  • Facilitate pre-release product testing such as alpha, beta or early technology access
  • Establish post launch monitoring strategies, metrics and reporting cadence
  • Actively work with commercial counterparts to ensure consistency in pre and post sales documentation and messaging
  • Ensure the field and technical service staff are equipped and ready to support customers at product launch
  • Establish appropriate escalation mechanisms and complaint handling procedures
  • Plan sustaining support activities and transitions in collaboration with internal partners
  • Lead, coach, mentor and manage a team of high-performing, exceptional scientists and engineers

Company Stage

Series B

Total Funding

$348.6M

Headquarters

Pleasanton, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-3%

Benefits

Comprehensive health benefits

Generous time off

Parental leave