Full-Time

Network Infrastructure Engineer

Data Center, Travel Required

Posted on 5/14/2024

Trace3

Trace3

1,001-5,000 employees

Provides IT strategy, solutions, and services

Cybersecurity
Consulting
Financial Services

Mid, Senior

Alexandria, VA, USA

Required Skills
Linux/Unix
Requirements
  • An associate's degree or higher is preferred (or equivalent level of education/work experience).
  • A minimum of 5 years of working experience with hands-on troubleshooting on server, storage, and networking hardware.
  • CompTIA and Linux Certifications or equivalent desired
  • Experience working on server, storage, and networking hardware (Juniper, Cisco, Aruba, Fortinet, and Dell)
  • Exceptional attention to detail and strong organizational and troubleshooting skills
  • Proficient in service and repair of all systems (current, new, and updates)
  • Experience with online productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow)
  • Must have initiative and motivation to learn
  • Must be customer-centric and can work under aggressive timelines
  • Ability to multi-task while adhering to Company and customer standards
Responsibilities
  • Review service requests, consult with users, and provide technical analysis and deliverables to client.
  • Provide Onsite support and triage on server, storage, and networking hardware.
  • Provide Tier Two-level support on the server, storage, and networking troubleshooting.
  • Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms.
  • Initiate service requests with partners for dispatch and/or work directly with customers to diagnose an issue and affect repair.
  • Access customer management environment via remote management tools to identify failure and/or issues.
  • Work with backline support to isolate and confirm issues so that you can receive a component replacement, exchange, or fix.
  • Access customer environment to validate repairs after they have been completed.
  • Responsible for customer support requests to meet customer SLA (service level agreement).
  • Join or host phone or remote sessions to understand the environment and identify the next steps for remediation.
  • Manage any support escalation between partners and customers.
  • Determine the action plan and the root cause of technical issues.
  • Acquire, develop, document, maintain, and expand knowledge base of relevant products, current support policies, and methods of support delivery in order to provide technically accurate and complete solutions quickly.
  • Implement “best practices” as communicated and agreed upon with the end customer.
  • Provide “as-built” documentation per the agreement or ticket

Trace3 is a premier technology consultancy specializing in IT strategy, solutions, and services. The company stands out due to its adeptness at integrating and managing convergent technology solutions across data, security, and cloud domains, fostering substantial business transformation. It provides a dynamic environment for professionals looking to spearhead meaningful industry advancements and work at the forefront of technology adaptation.

Company Stage

Private

Total Funding

N/A

Headquarters

Irvine, California

Founded

2002

Growth & Insights
Headcount

6 month growth

5%

1 year growth

5%

2 year growth

18%
INACTIVE