Care Experience Manager

Overview

Position: Care Experience Manager (CEM)

Join a Company That Puts People First!Aveanna Healthcare is one of the largest private-duty nursing companies in the nation and is continuing to grow. We’re proud to foster a workplace culture that values diversity, encourages collaboration, and supports our team members at every step.

What Makes Aveanna Different?

Award-Winning Culture

• Recognized in Indeed’s Work Wellbeing Top 100 Companies of 2026
• Named Best Company for Work-Life Balance, Happiest Employees, Best Culture, and Best CEO by Comparably in 2026

Comprehensive Benefits Package

• Health, Dental, Vision, and Company-paid Life Insurance
• Paid Holidays, Vacation Days, and Sick Days
• Quarterly Bonus Opportunities
• Mileage Reimbursement
• 401(k) Savings Plan with Employer Matching
• Employee Stock Purchase Plan with a 15% Discount
• Tuition Discounts and Reimbursement Program (conditions apply)
• Nationwide Presence with Advancement Opportunities
• Employee Recognition Programs and Relief Fund
• Structured New Hire Orientation
• Employee Resource Groups for Community and Support

Position Details:

Compensation:$40,000.00 base salary + quarterly bonuses + paid rotating on-call.Schedule: Monday-Friday, daytime hours Full-time with on-call rotations.

Location: 800 Isom Road, Suite 210San Antonio, TX 78216

Key Responsibilities of the Care Experience Manager

• Coordinate staffing needs and manage caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor and address cost containment to ensure efficient case assignments.
• Evaluate and support staff performance with a positive approach.
• Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).
• Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).
• Build and maintain strong relationships with caregivers and patients to ensure top-tier service.
• Demonstrate problem-solving skills, initiative, and sound judgment.
• Uphold and adhere to company policies and procedures.

Qualifications for Success

• High School Diploma or equivalent required; College Degree a plus.
• Proficient in English; bilingual skills are a plus.
• Healthcare experience is highly preferred.
• Proficiency in Microsoft Office Suite (Word and Excel).
• Strong organizational skills, ability to multitask, and thrive in a team environment.
• Willingness to work an after-hours on-call schedule.

Note: As an employer receiving Medicare and Medicaid funds, employees must comply with all health-related requirements in relevant jurisdictions, including vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Take the Next Step in Your Career!Join a team where you can grow, lead, and make a real difference in the lives of others. Apply now to become part of Aveanna’s supportive and dynamic environment.