Registrar

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. 

At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.

 

NATURE AND SCOPE:

Registrar will serve as the primary point of contact for parent communications and Camp registrations. This position will be responsible for maintaining records and assisting with registration for all camp families and programs. The registrar is responsible for maintaining a professional and organized office environment. 

RESPONSIBILITIES (including, but not limited to):

• Collect and enter financial, assessments, and scholarship information based on the association scale and collaborating with Director/Senior director to meet the needs in the case of extenuating circumstances.
• Supports and/or is directly involved in the sale of program registrations.
• Directly enter registrations for campers, sell program memberships, invoice first payments and send a confirmation receipt.
• Adjust and record scholarships related to special grants.
• Set up programs in Spirit, according to association guidelines, activating programs for registration. 
• Manage set up for credits, refunds and adjustments in the system based on changes with Association Direction.
• Help create the grids and waitlists that will be used to place as many campers into camp as possible.
• Serve as a liaison between office staff, program, and site directors regarding updates/changes to the roster and participant information.
• Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
• Manage communication with Childcare Assistance Program Administration and CAPS recipients including review of application submission, certificate processing, collection of participant attendance, filing records with CAPS and tracking receipts.
• Serve as primary point of contact for families regarding program registration, financial aid, cancellation information.
• Provides excellent service to members and program participants over the phone, contributing to member retention.
• Directly handles and resolves registration concerns and informs supervisor of unusual situations or unresolved issues.
• Check and report overall attendance each morning.
• Maintain branch and association certifications in CPR, Metro Atlanta YMCA New Staff Orientation and Branch off-site Emergency procedures and any other required certifications and/or training required by the Metro Atlanta YMCA
• Maintain and report incident/accident paperwork.
• Achieve all required SPIRIT trainings as assigned. Apply and utilize SPIRIT according to established guidelines as assigned.
• Maintains privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
• Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented.
• Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
• Attend all staff meetings and trainings, as required.

REQUIREMENTS:

• High School Diploma or GED 
• 1+ years of experience working with children in a structured setting 
• Must be at least 18 years of age 
• Must have or be able to obtain within the first 30 days of employment First Aid/CPR; must obtain any other certifications required for the position 
• Complete PPE and safety protocol training prior to first shift.  
• Must have a good understanding of Microsoft Office and be well-versed in basic computer software.
• Excellent interpersonal, written, and verbal communication skills. 
• Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills. 
• Strong customer service skills and personal commitment to service and hospitality. 
• CPR within 30 days of employment and maintain throughout employment 
• Exemplify YMCA ideals, leadership qualities. 
• Must pass Bright from the Start (BFTS) background check

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.

Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.

Employment Requirement: 

• Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy.
• Must be legally eligible to work in the US without current or future sponsorship.

This job posting is subject to change at any time.

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we’re looking for like minded people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

Location:

Ed Isakson / Alpharetta YMCA