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Full-Time

Provider Communications Specialist

Posted on 6/24/2024

Talkspace

Talkspace

501-1,000 employees

Online mental health therapy and psychiatry services

Compensation Overview

$63k - $81kAnnually

Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Zendesk
Requirements
  • Bachelor’s Degree in English or Communications
  • 2 years of experience in healthcare or service related environment
  • Ability to create concise, instructive copy from long-form content
  • Experience in project management and data analysis
  • Proficiency in Braze, Sendgrid or equivalent
  • Experience in HTML and CSS
  • Experience in Zendesk or equivalent preferred
Responsibilities
  • Oversee all provider-facing communications ensuring consistency and engagement
  • Develop and implement communications strategy to increase provider engagement
  • Create communication plans for product or company changes
  • Collaborate with subject-matter experts to write, edit, and revise communications
  • Maintain the Provider Help Center in Zendesk
  • Act as a liaison between different teams to ensure consistent responses
  • Draft and edit guides and FAQs

Talkspace provides comprehensive online mental health treatment options, offering therapy for individuals, couples, and teens, as well as psychiatry and medication management. The platform utilizes live video, messaging, and phone technologies to deliver convenient and secure online therapy with licensed therapists and psychiatric providers.

Company Stage

IPO

Total Funding

$718.7M

Headquarters

New York, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

12%

2 year growth

22%