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Full-Time

Client Value Partner

Manufacturing/Production

Posted on 10/9/2024

Celonis

Celonis

1,001-5,000 employees

Process intelligence platform for operational efficiency

Enterprise Software
Consulting

Senior, Expert

London, UK

Willingness to travel to meet customer stakeholder needs (25%).

Category
Management Consulting
Consulting
Required Skills
Communications
Requirements
  • Minimum 10 years of relevant customer success, strategy consulting, or related experience in Industry required.
  • Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
  • Strong experience working for or within the Manufacturing/Production space, being familiar with current challenges, strategic direction, and ongoing initiatives. Strong existing network is a plus.
  • Extensive experience in achieving business objectives through the deployment of software solutions
  • Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
  • Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
  • Possess a natural and consultative approach when engaging with senior executives
  • Strong team player who inspires the team with a patient and entrepreneurial leadership style
  • Project management: ability to organize and manage multiple streams
  • Strong communication skills and ability to translate Celonis use cases into customer business landscape
  • Are self-motivated, proactive team player
  • Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
  • Be willing to travel to meet with customer stakeholder needs (25%)
Responsibilities
  • Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
  • Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
  • Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing)
  • Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
  • Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
  • Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
  • Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
  • Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
  • Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

Celonis provides a digital solution for businesses to enhance their operations through Process Intelligence. Their platform acts as a digital twin of a company's processes, allowing different departments to communicate and collaborate more effectively. This adaptable and unbiased platform is not tied to any specific system, making it suitable for various industries, including professional services and consumer sectors, across markets in the USA and Europe. Celonis helps clients achieve significant improvements, such as faster invoice approvals and reduced order cycle times, ultimately leading to cost savings. The company generates revenue by charging for access to its platform, which also facilitates the adoption of new technologies. Notable clients like PepsiCo and Deutsche Telekom Services Europe have benefited from Celonis's solutions, which play a key role in their digital transformation efforts.

Company Stage

Series D

Total Funding

$2.4B

Headquarters

Munich, Germany

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

9%

2 year growth

11%
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Simplify's Take

What believers are saying

  • Being named a leader in the Gartner Magic Quadrant and Everest Group PEAK Matrix enhances Celonis' market reputation and attracts top-tier clients.
  • The company's expansion into new markets like Australia and New Zealand, along with strategic leadership appointments, indicates robust growth and global reach.
  • Celonis' platform significantly improves operational efficiency and cost savings, making it an attractive workplace for those interested in impactful digital transformation projects.

What critics are saying

  • The competitive landscape in Process Intelligence and Process Mining is intensifying, requiring Celonis to continuously innovate to maintain its leadership position.
  • Rapid expansion and new market entries may strain resources and operational capabilities, potentially impacting service quality.

What makes Celonis unique

  • Celonis offers a system-agnostic platform that serves as a digital twin of business processes, enabling seamless communication and efficiency across departments, unlike competitors who may focus on specific systems.
  • Their recognition as a leader in the Gartner Magic Quadrant and Everest Group PEAK Matrix for Process Mining underscores their industry leadership and credibility.
  • Celonis has a proven track record of delivering significant operational improvements and cost savings for major clients like PepsiCo and Deutsche Telekom Services Europe.