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Director of Learning & Development

Posted on 6/28/2024

Focal Systems

Focal Systems

51-200 employees

AI-powered shelf scanning for operational efficiency

AI & Machine Learning
Consumer Goods
Data & Analytics


San Francisco, CA, USA

Quality Control & Compliance
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Data Analysis
  • Bachelor's degree in Human Resources, Organizational Development, Education, or a related field (advanced degree preferred)
  • 10+ years experience in talent development with proven expertise in building, scaling and refining impactful programs, products, processes, and frameworks
  • Strong project management skills, capable of coordinating multiple learning initiatives simultaneously
  • Possess in-depth knowledge of learning theories, instructional design principles, and adult learning methodologies
  • Proficient in using learning management systems (LMS) and other e-learning platforms to deliver and track training programs
  • Excellent communication and presentation skills; able to deliver engaging and impactful training sessions to diverse audiences
  • Leadership skills, with the ability to inspire and motivate team members and learners
  • Data-driven mindset, using analytics and metrics to measure the effectiveness of training programs and identify areas for improvement
  • Adaptable and innovative; able to continuously update and evolve learning strategies to meet the changing needs of the organization
  • Possess exceptional interpersonal skills, fostering positive relationships with stakeholders and collaborating effectively across departments
  • Developing & implementing high-impact L&D programs in line with business needs and priorities
  • Establishing strong partnerships with the business to gain a strong understanding of current business issues and opportunities related to learning and development
  • Conducting organizational needs analysis and creating training plans to ensure all employees have required competencies
  • Reviewing and revising course materials to align with operating processes, procedures, and systems
  • Delivering training to various parts of the business and coordinating training sessions with stakeholders
  • Collecting feedback on completed training to evaluate and measure results and make improvements
  • Sourcing and recommending vendors and external partners for learning solutions
  • Managing the L&D budget
  • Defining and leading projects focused on continuous improvement
  • Crafting and communicating a clear vision for the L&D function on Product Support
  • Empowering customers to achieve success by providing necessary training and resources
  • Providing agile solutions to respond to evolving learning and performance needs
  • Designing a maintenance and continuous improvement strategy for relevant content
  • Partnering with Product and Engineering to support new product launches
  • Defining, implementing, and reporting on key performance metrics for L&D
  • Advocating for quality improvements in product and operational processes
  • Enhancing career development framework for Product Support functions
  • Equipping Operations team to handle critical escalations and customer responses

Focal Systems specializes in optimizing retail operations through its FocalOS product, which integrates advanced AI and computer vision technologies. By automating tasks such as shelf scanning, the company aids in significantly reducing operational costs by up to 50%. Working at this company offers the opportunity to engage in cutting-edge technology applications within the retail sector, contributing to transformative solutions that enhance efficiency and competitiveness in the industry.

Company Stage

Series B

Total Funding



Burlingame, California



Growth & Insights

6 month growth


1 year growth


2 year growth