The Software Asset Management (SAM) Lead provides help with the day-to-day project and people management of the ITAM / SAM program, to improve our Software Asset Management capabilities, drive cost effective/efficient procurement and management of software across Ensono. To accomplish this, the Lead will demonstrate software asset management expertise, implement new processes, tools, and mechanisms necessary for the effective management, control, and compliance of software assets throughout all stages of their life cycle. SAM will address the life cycle management, optimization and governance of software applications and SaaS.

Note: Currently there is no Software Inventory.  There are very limited Processes & Procedures regarding software.  This new Team will take on this responsibility to document, monitor and support software management functions which can allow better cost management.

The SAM Lead reports to the DCIM Manager and leads the Understanding of the lifecycle processes end to end in order to implement new framework, Entitlement loading and Liaison with key stakeholders (communication/awareness of new workflows) and functional leads the Data/Tooling Specialist and Licensing Specialist as described:

• Application Owner Role
  • This role is the implementer coming from the team for maintaining and supporting the applications and technology stack for the specific software publisher.
  • Monitor data integrity within ServiceNow and any other secondary sources of data reliability
  • Support deployment of SAMP agent, monitor agent health.
  • Monitor data coverage in scope.
• Procurement and Sourcing Role
  • Knowledge of license metrics, T&C’s for ‘Enhanced’ publishers at Ensono
  • Entitlement loading
  • Assist/lead renewals process

Responsibilities:

• The Lead is responsible for ensuring that the ITAM Program delivers against its chartered mandate in the organization
• The Lead will set of activities that delivers against a chartered mandate or mission. 
• Implementing SAM Pro (Service Now add on), ingest the top vendor product license positions, implement scanning for utilization, create compliance against licensing position
• Implementing a software catalog in Service Now for end users to request software
• Implementing software procurement in Workday with appropriate receiving and financial asset tracking
• Track and report KPI’s and Outcomes:
  • SAM implemented in ServiceNow
  • Software Asset Management processes refined and teams trained
  • Progress to business-as-usual state
  • Investment return and improve efficiency
• SAM is responsible for all tools, mechanisms, and processes necessary for the effective management, control, and compliance of software assets throughout all stages of their life cycle.
• SAM addresses the life cycle management, optimization and governance of software applications and SaaS. This process will be key to cost effective/efficient procurement and management of software across Ensono.
• The Lead will be focused on potential problems, escalations, and removal of roadblocks

Knowledge and Skills Required:

• Typically requires a minimum of 1 year of related experience.
• Knowledge and experience of the ITAM/SAM.
• Be able to effectively lead, manage and coordinate tasks.
• Experience with asset management software; specific experience with ServiceNow and SAM, preferred
• Experience with Information Technology concepts, structures, technologies, and processes.
• Experience interpreting software contracts, including licensing agreements, subscriptions, maintenance, and support, etc.
• Solid record of managing compliance with related regulatory and legal controls.
• Demonstrated broad understanding of software licensing models, and related deployment rules.
• Experience successfully leading software audits with favorable outcomes.
• Maintained awareness of current technology concepts, trends, and companies.
• Experience managing IT asset life cycle processes.
• Asset Management certifications

 Education and/or Experience: 

An Associate to Bachelor’s degree or a combination of education and technical work experience is preferred.