Content Manager

Customer Experience

Confirmed live in the last 24 hours

Locations

San Francisco, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

Develop a robust interactive content strategy with a focus on user education, engagement and self service
Establish and own a change management and support readiness processes across CX, Product and beyond
Work closely with organizational stakeholders to determine content requirements for new and existing products
Track user interaction data to continuously improve our content library and to inform future self service functionality
Source new help center and self service tools to continually keep us on the cutting edge of CX technology
Own the CX localization program for expansions into new countries and regional markets
4+ years experience producing content for a technology company, start up, blockchain protocol, or similar industry
2+ years of direct people management experience
Excellent written and verbal communication skills
A strong knowledge of content related tools, integrations and production suites
Experience working with Zendesk, Salesforce or other CRMs
Experience working with BPO teams a plus
Travel will be required

About the Company:

Worldcoin (www.worldcoin.org) is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration. These beliefs are reflected in what the community is building: a public utility to connect everyone to the global economy.

The Worldcoin Foundation (www.worldcoin.foundation) is the protocol’s steward and will support and grow the Worldcoin community until it becomes self-sufficient. Tools for Humanity (www.toolsforhumanity.com) is a global hardware and software development company. It helped launch Worldcoin and continues to provide support to the Foundation, in addition to operating the World App.

This opportunity would be with Tools for Humanity.

About the Team:

As the Content Manager of the CX organization you will have the very unique opportunity to build our content strategy and team from the ground up. At Worldcoin we aspire to bring crypto to people from all walks of life, and to every corner of the globe. Your work will mold the Worldcoin user experience, have massive global reach and help us achieve our aspirations of bringing crypto to every person in the world.

About the Opportunity:

Develop a robust interactive content strategy with a focus on user education, engagement and self service
Establish and own a change management and support readiness processes across CX, Product and beyond
Work closely with organizational stakeholders to determine content requirements for new and existing products
Track user interaction data to continuously improve our content library and to inform future self service functionality
Source new help center and self service tools to continually keep us on the cutting edge of CX technology
Own the CX localization program for expansions into new countries and regional markets

About You:

4+ years experience producing content for a technology company, start up, blockchain protocol, or similar industry
2+ years of direct people management experience
Excellent written and verbal communication skills
A strong knowledge of content related tools, integrations and production suites
Experience working with Zendesk, Salesforce or other CRMs
Experience working with BPO teams a plus
Travel will be required

Pay transparency statement (for CA and NY based roles)

The reasonably estimated salary for this role at TFH ranges from $128,000 - $176,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!

51-200 employees

Website

Decentralized global digital currency company

Company Overview

Worldcoin’s mission is to accelerate the transition towards a more inclusive global economy, providing new ways for everyone to share future prosperity. The company has created a new global digital currency that will be distributed fairly to as many people as possible and will be giving a free share to everyone on earth when it launches.

Benefits

Health, dental, & vision insurance for you & dependents
401(k) plan
Flexible work hours
Unlimited time off
Parental leave
Daily catered lunch and dinner upon return to office
Home office set up stipend