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Content Manager
Customer Experience
Confirmed live in the last 24 hours
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Develop a robust interactive content strategy with a focus on user education, engagement and self service
  • Establish and own a change management and support readiness processes across CX, Product and beyond
  • Work closely with organizational stakeholders to determine content requirements for new and existing products
  • Track user interaction data to continuously improve our content library and to inform future self service functionality
  • Source new help center and self service tools to continually keep us on the cutting edge of CX technology
  • Own the CX localization program for expansions into new countries and regional markets
  • 4+ years experience producing content for a technology company, start up, blockchain protocol, or similar industry
  • 2+ years of direct people management experience
  • Excellent written and verbal communication skills
  • A strong knowledge of content related tools, integrations and production suites
  • Experience working with Zendesk, Salesforce or other CRMs
  • Experience working with BPO teams a plus
  • Travel will be required
Worldcoin

51-200 employees

Decentralized global digital currency company
Company Overview
Worldcoin’s mission is to accelerate the transition towards a more inclusive global economy, providing new ways for everyone to share future prosperity. The company has created a new global digital currency that will be distributed fairly to as many people as possible and will be giving a free share to everyone on earth when it launches.
Benefits
  • Health, dental, & vision insurance for you & dependents
  • 401(k) plan
  • Flexible work hours
  • Unlimited time off
  • Parental leave
  • Daily catered lunch and dinner upon return to office
  • Home office set up stipend