This is Customer Onboarding at Lattice
The Customer Onboarding Specialist is a trusted advisor for our customers. You will be responsible for helping customers learn how to configure and use the Lattice platform to best fit their People Management needs and help them reach their people management goals.
The Customer Onboarding Specialist is a capable and compassionate go-getter. Successful team members are fast learners and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work. The perfect candidate is a self-starter and a phenomenal teammate.
This role is US-based remote and is required to be in either Eastern or Central time.
What You Will Do
- You will lead successful onboarding projects for our Customers onto Lattice
- You will act as the primary point of contact and best practices expert, training the customer and their employees on how to use Lattice to fit their needs
- Your goal will be to maintain high levels of customer satisfaction with a focus on product adoption and meeting project KPIs
- You will create and conduct product training to educate customers so they can engage, retain and grow their employee base
- You’ll learn to speak fluently about performance management and Lattice methodologies, acting as a trusted adviser to our users
- Continuously drive and adapt the onboarding process to optimize service quality while establishing efficient solutions
- Summarize and report out on project statuses via our project management tool highlighting any barriers to success and proposing mitigation strategies
What You Will Bring to the Table
- You have a bachelor’s degree or equivalent work experience
- 2+ years of client-facing work experience, bonus points if it’s as a Customer Onboarding Specialist
- Experience in HR/People Operations is a plus
- You are passionate about making our customers personally and professionally successful
- You have outstanding communication and project management skills
- You have strength in multi-tasking, prioritization, attention to detail, and organization
- You have an aptitude for learning new products and technologies
- You are an excellent teammate who gives ideas to improve processes
The estimated annual cash salary for this role is $65,354 - $89,200. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund
*Note on Pay Transparency:
Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.
Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.
About Lattice
Lattice is on a mission to build cultures where employees and their companies thrive 💪. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies. Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈. Since launching in 2016, we have grown to over 4,600+ customers globally, including brands like Slack, Pinterest, Reddit, and Asana.
What else does Lattice have to offer? We’re so glad you asked! We invest in our people’s personal and professional growth because that sort of growth begets business impact and personal fulfillment 🤗. We believe in the value of continued learning investments 🤓and reimbursements. We offer a competitive salary (including equity💸) and our benefits are thoughtful. We believe that taking the time for you is important and have a flexible vacation/time-off policy to prove it. We even incorporated Lattice “Recharge Days” 🔋to ensure you’re getting a break every month. Lattice has also implemented a 💻 remote-first hybrid model (team-dependent, you work from wherever makes you most comfortable). If that gets you excited, now is the perfect time to join; so bring your appetite for ownership and creation and help Lattice continue to grow! 🎉
Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
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