Full-Time

Technical Services Manager

Axon

Axon

5,001-10,000 employees

Public safety hardware and SaaS solutions

Compensation Overview

CA$74.3k - CA$118.8k/yr

Canada

In Person

.Must reside within reasonable proximity to a major airport.

Category
IT & Security (1)
Required Skills
TCP/IP
Computer Networking

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Requirements
  • Strong experience with IP networking and connected devices, including configuration and troubleshooting across Layer 2, TCP/IP, LAN, WAN, VPN, and wireless environments.
  • Ability to quickly identify and resolve network connectivity issues involving routers, modems, gateways, access points, and edge devices.
  • Solid understanding of core networking principles, including switching, routing, VLANs, DHCP, DNS, and physical layer infrastructure.
  • Experience with remote and mobile networking technologies, such as Cradlepoint or similar solutions, is highly valued.
  • Familiarity with data communications, WAN access methods, wireless technologies, and local network infrastructure in distributed or field-based environments.
  • Strong troubleshooting skills across network-connected hardware and communications systems.
  • Exposure to low-voltage / 12V electrical systems is an asset, including basic wiring, DC circuit fundamentals, relays, fuses, and power distribution.
  • Familiarity with vehicle electrical or communication systems such as CAN bus, LIN bus, auxiliary battery systems, lighting, or siren integrations is considered a nice to have.
  • Ability to read wiring diagrams and support equipment installation or fault isolation is beneficial.
Responsibilities
  • Lead and coordinate Fleet installations, ensuring efficiency and a positive customer experience.
  • Keep 3rd party installers and Axon customers updated on installation status through daily reports and stand-up meetings.
  • Ensure regular and reliable attendance, demonstrating commitment to work responsibilities.
  • Deploy hardware and software solutions in a dynamic environment with minimal assistance.
  • Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
  • Provide guidance to customers on optimal hardware placement, tailoring solutions to enhance workflows and ensure compliant data collection.
  • Develop accurate installation diagrams and thorough documentation for implemented solutions.
  • Provide administrative support for vendor setup, clearances, tracking, and maintenance of work orders
  • Engage with key technology decision-makers post-sale.
  • Conduct training sessions for both technical and non-technical staff on the use of Axon Fleet and Interview solutions.
  • Train customer technical and non-technical staff and 12V low-voltage sub-contractors on proper installation and use of Axon hardware and software components.
Desired Qualifications
  • French speaking is an asset but not required
  • Experience with law enforcement agencies is highly valued

Axon is a global public safety technology leader that provides hardware and software tools for law enforcement and security professionals. Its product lineup includes smart weapons (TASER devices), body-worn cameras, and in-car video systems, complemented by cloud-based software for evidence management and real-time situational awareness. The hardware devices collect data such as video, audio, and sensor information, which is stored and organized in Axon’s SaaS platform. Agencies access and analyze this data through subscriptions, creating recurring revenue alongside hardware sales. Axon differentiates itself through an integrated ecosystem that combines rugged hardware with scalable cloud software and analytics, ongoing training, and support. Its primary goal is to improve safety, accountability, and operational efficiency for public safety organizations while driving sustainable growth.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Scottsdale, Arizona

Founded

1993

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue reached $904 million, up 35%, with guidance raised to 32%-34%.
  • Software and services revenue hit $398 million, while ARR rose 39% to $1.6 billion.
  • Dallas added $10.3 million in June 2026 for Dedrone counter-drone systems before the World Cup.

What critics are saying

  • Axon faces privacy backlash from ALPR surveillance, with Brevard demanding public input July 2026.
  • Scottsdale lawsuits over Axon's $1.3 billion headquarters threaten delays, costs, and political capital.
  • Margins stay vulnerable as Q3 2026 faces higher memory and component costs without tariff refunds.

What makes Axon unique

  • Axon bundles TASERs, bodycams, evidence software, and AI into one platform.
  • Axon Outpost and Lightpost challenge Flock with fixed ALPR and Fusus integration.
  • Dedrone expanded Axon into counter-drone security, crossing $100 million quarterly revenue in August 2026.

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Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

Growth & Insights and Company News

Headcount

6 month growth

20%

1 year growth

20%

2 year growth

20%
Yahoo Finance
Aug 10th, 2026
Axon stock rebounds 9.3% after 14.3% drop as market reassesses margin squeeze as growth investment

Axon Enterprise shares rebounded 9.3% on Friday following a 14.3% drop the previous day, with investors reassessing the company's second-quarter 2026 results. The initial sell-off came despite strong performance — revenue rose 35% year-over-year to $904 million, marking the tenth consecutive quarter of growth above 30%. The market's concern centred on compressed gross margins in the software and services segment, driven by rising memory costs and a higher mix of counter-drone hardware sales. Axon's Dedrone division surpassed $100 million in quarterly revenue, contributing to a 123% jump in Platform Solutions revenue. Management raised full-year revenue growth guidance to 32%–34% whilst maintaining its adjusted EBITDA margin outlook at 25.5%. The company expects near-term margin pressure from component costs and hardware scaling, with software revenue anticipated to follow hardware deployments. The third-quarter results will prove whether this margin squeeze represents temporary growing pains or a more persistent challenge.

Yahoo Finance
Aug 7th, 2026
Axon vs. Chewy: Police tech or pet supplies — which stock is the better buy in 2026?

Axon Enterprise and Chewy represent contrasting investment opportunities: rapid innovation versus predictable recurring revenue. Axon provides Taser devices, body cameras, and cloud-based software for law enforcement, expanding into fire, EMS, and commercial security markets. In FY 2025, Axon's revenue reached nearly $2.8 billion, up roughly a third year-over-year. Net income was nearly $125 million, down from $377 million in 2024, yielding a 5% net margin. The debt-to-equity ratio stands at roughly 0.6x. Chewy dominates digital pet supply through its Autoship subscription programme. FY 2025 revenue hit $12.6 billion, up 6% year-over-year. Net income reached $222.8 million, producing a 2% net margin. Chewy recently acquired Modern Animal and opened Chewy Vet Care clinics to deepen customer relationships.

Yahoo Finance
Aug 7th, 2026
Dow drops 464 points as Middle East tensions push oil prices up 3%, tech stocks falter

Wall Street closed lower on Thursday as investors awaited a permanent settlement of Middle East geopolitical conflicts and digested soft earnings from major companies. The Dow Jones Industrial Average fell 0.9%, or 464 points, to close at 53,885.10, ending a five-day winning streak. The tech-heavy Nasdaq Composite slipped 0.1% to finish at 26,363.44, whilst the S&P 500 declined 0.2% to 7,709.96. Geopolitical tensions heightened after an Iranian parliamentary committee reviewed a bill to bar US and Israeli ships from passing through the Strait of Hormuz. This development pushed crude oil prices higher, with West Texas Intermediate futures settling up 2.8% at $77.29 per barrel. Disappointing earnings weighed on sentiment. Axon Enterprise reported quarterly adjusted earnings of $1.88 per share, missing estimates, whilst Honeywell Aerospace's adjusted earnings of $1.87 per share fell short of the $2.07 consensus estimate.

Yahoo Finance
Aug 6th, 2026
Axon raises full-year outlook to 34% growth as software revenue hits $398M and counter-drone unit surpasses $100M

Axon Enterprise reported second-quarter revenue of $904 million, up 35% year-over-year, marking its tenth consecutive quarter of revenue growth above 30%. The company raised its full-year revenue growth outlook to 32%–34%, from a previous 30%–32%, while maintaining its adjusted EBITDA margin target of approximately 25.5%. Software and services revenue increased 36% to $398 million, with annual recurring revenue growing 39% to $1.6 billion. Net revenue retention reached 126%. Newer offerings including AI Era Plan, Records, Fusus and Axon 911 collectively grew roughly 70%, whilst the AI Era Plan alone grew nearly 700%. Axon's Dedrone business surpassed $100 million in quarterly revenue, contributing to a 123% increase in platform solutions revenue. The company noted potential opportunities in a $1.5 billion DHS counter-drone programme, though it hasn't estimated its likely share.

Yahoo Finance
Aug 5th, 2026
Axon reports Q2 revenue of $904M, up 35% YoY, raises full-year outlook to 32-34% growth

Axon reported Q2 2026 revenue of $904 million, up 35% year over year, marking its tenth consecutive quarter of growth exceeding 30%. The public safety technology company's annual recurring revenue grew 39% to $1.6 billion, with net revenue retention reaching 126%. Software and Services revenue increased 36% to $398 million, whilst Connected Devices revenue rose 35% to $507 million. Platform Solutions revenue surged 123% to $150 million, with Dedrone revenue surpassing $100 million. Future contracted bookings grew 41% year over year to $15.1 billion. Notable wins included two nine-figure agreements with major US cities and the largest individual TASER order in company history. Axon reported net income of $29 million and adjusted EBITDA of $242 million. The company raised its full-year revenue growth outlook to 32-34% whilst maintaining its adjusted EBITDA margin outlook at 25.5%.