Lead Network Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Install, configure, maintain, support, and secure the organization's network communications, including LANs and/or WANs. Identifies network problems, isolates root causes, and initiates corrective action. Determines priority of action and additional resources required, based on severity of service interruption. Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services. Interacts with Telecommunication Engineers, LAN Administrators, and transmission and RF staff regarding ongoing network activities. Ascertains compliance with security, safety, and environmental guidelines. Generates reports on network performance, trouble-shooting results, and routine maintenance of network elements. This role requires individuals to work within the demands a global 24x7 High availability transaction oriented network. Ability to translate business requirements into network requirements and collaboratively work with other technical teams to deliver an overall solution.

What Part Will You Play?

• Lead collaboration in a team environment
• Provides expertise level problem solving solutions within the Global Payments Network
• Provides expertise to recognize and resolve complex problems and issues according to corporate policies/procedures
• Manages complex Network project tasks independently with internal and external clients
• Provides mentorship to entry/lower level team members
• Independently designs, configures, tests, documents, and implements complex network designs and components
• Generates complex reports on network performance, trouble-shooting results, and routine maintenance of network elements
• Independently utilizes tools within the network to analyze client networks

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: No degree specified
• Typically Minimum 6 Years Relevant Exp
• 6-8 years of enterprise networking experience and/or a Bachelor's Degree

Preferred Qualifications

• Appropriate advanced industry network certifications are preferred.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging Experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity -Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
• Supervision -Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
• Dynamic Routing - Configure industry standard dynamic routing protocols including but not limited to BGP and OSPF.
• WAN Optimization and QoS - WAN optimization and QoS on global MPLS network carrying voice and data.
• Load Balancing - Global DNS load balancing and local application load balancing.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].