Full-Time

Account Manager

MCG Health

MCG Health

501-1,000 employees

Unbiased clinical guidance and AI solutions

No salary listed

Remote in USA

Remote

Bachelor's

Category
Sales & Account Management (1)
Required Skills
Salesforce
Customer Service
Gainsight

Get referred to MCG Health

See people who can refer or advise you

Requirements
  • BA/BS degree
  • Able to assess client needs, prioritize work and engage other resources as needed
  • Experience in healthcare and/or software/technology service industries
  • Experience with CRM solutions, especially Gainsight and Salesforce
  • Experience in Account Management, Customer Service or other market-facing roles with proven results
  • Demonstrated ability to build relationships and resolve customer issues with quality in mind
  • Collaborative orientation with focus on customer outcomes and customer value
Responsibilities
  • Establish and maintain ongoing relationships with an assigned list of MCG customers
  • Conduct regular business reviews and customer outreach in accordance with MCG/Customer Success/Account Management policy and process requirements
  • Learn and apply the MCG Customer Success Tool Kit to elevate the quality of outcomes
  • Manage schedule and calendar to accommodate needs of customers, allocating sufficient time for internal MCG activities and stakeholders
  • Research and troubleshoot customer issues, which may involve discovery discussions as well as knowledge of MCG solutions/services, resources and processes to resolve the problem
  • Maintain communications with appropriate MCG staff and clients to ensure that customer-related work is addressed in a positive, timely and efficient manner
  • Perform periodic outreach, manage inbound calls and respond to customer requests promptly
  • Research all client issues thoroughly, engaging MCG colleagues and resources as necessary to facilitate resolution. These may include contract-related questions, content/software inquiries, technical support, invoice questions, etc.
  • Support MCG Finance team, assisting with basis verification, invoice follow-up etc.
  • Work to understand and stay current regarding customers’ critical business issues, goals, challenges and pain points
  • Develop customer Outcomes Plan and Objectives to help drive customers toward achieving their goals
  • Document all client communication in CRM (i.e., Gainsight, Salesforce)
  • Achieve mastery of Gainsight, leveraging various features, tools and technology to most effectively reach customers and document the engagement
  • Participate in special initiatives as required to address organizational data needs or solution promotion
  • Help anticipate and identify potential problems; Develop strategic approach to avert crises and identify creative problem-solving approaches
  • Represent the Account Management team on internal project teams, task forces, and special initiatives as requested by leaders

MCG Health provides unbiased clinical guidance and technology solutions to healthcare organizations to support patient-centered care decisions. Its offerings combine artificial intelligence and software with objective clinical expertise so providers can prioritize and simplify workflows, guided by evidence-based recommendations. Clients license MCG solutions and receive strong customer service to maximize value while aiming for better financial and clinical outcomes. As part of the Hearst Health network, MCG differentiates itself through its commitment to objective, clinically grounded guidance, a focus on usability, and a partnership approach that supports licensing and implementation. The goal is to help healthcare systems make reliable, patient-centered decisions that improve both care quality and cost efficiency.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Seattle, Washington

Founded

1988

Get referred to MCG Health

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Norton Healthcare and Loma Linda publicize 2026 AI deployments with MCG.
  • CMS TEAM rules and prior authorization mandates increase demand for MCG guidance.
  • Avo and Smile Digital Health partnerships extend MCG into discharge and FHIR automation.

What critics are saying

  • Cohere Health, Optum InterQual, and eviCore compress pricing as prior auth automates.
  • The 2022 breach settlement closed in October 2024, but damages credibility with buyers.
  • If payer platforms and EHRs absorb MCG workflows by 2027, standalone relevance shrinks.

What makes MCG Health unique

  • Hearst-owned MCG ships the 30th guidelines edition on August 1, 2026.
  • MCG Synapse extracts chart data and reasons over evidence, cutting review 70-80%.
  • MCG Path embeds guidelines into HL7 FHIR prior authorization workflows for compliance.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Hybrid Work Options

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Holidays

Parental Leave

Pet Insurance

Company News

The Outlook
Apr 7th, 2026
MCG and Loma Linda University Health to highlight ai-driven advances in utilization and Case Management at ACMA 2026.

MCG and Loma Linda University Health to highlight ai-driven advances in utilization and Case Management at ACMA 2026. PR Newswire Today at 6:31am PDT Experts will highlight how artificial intelligence and clinical guidelines deliver actionable insights into admission decisions and discharge readiness for UM and complex case management SEATTLE, April 7, 2026 /PRNewswire/ - MCG Health, part of the Hearst Health network and the industry's source of truth for trusted clinical guidance, announces that its Director of Product Management, Provider & Population Health Solutions, Marivie Lanter, MBA, RN, BSN, will join leaders from Loma Linda University Health to present at the ACMA 2026 National Conference. The ACMA conference will take place April 20-23, 2026, in Orlando, Florida, bringing together case management and transitions of care professionals (including nurses, social workers, physicians, and health plan leaders). The annual event offers opportunities to network, exchange ideas, and explore the latest innovations and best practices to improve patient outcomes while supporting professional growth. Ms. Lanter will moderate the session, "Beyond Burnout: Evidence-Based Automation Enhances Efficiency from Admission to Discharge," alongside Loma Linda University Health's Chelcee Howard, MSHSA, Director of Operational Excellence; Deborah Johnson, DNP, RN, Director of Case Management; and Shelly Vincent, BSN, RN, ACM-RN, Utilization Review Manager. The session will take place on Monday, April 20, 2026, from 4:00-5:00 p.m. ET. Speakers will discuss how AI, automation, and evidence-based care guidelines can efficiently support utilization management decision-making across the full patient stay by helping clinicians quickly access patient information, interpret clinical data, and streamline manual tasks while keeping a human in the loop. Loma Linda University Health will share its experience using these tools to improve efficiency from admission through discharge while supporting safe, consistent, and appropriate patient care. "Healthcare teams need practical tools that reduce administrative complexity without compromising clinical integrity," said Ms. Lanter. "This session will show how evidence-based automation and AI can help organizations improve efficiency in care management while keeping clinicians in the loop for critical decision-making." About MCG Health MCG, part of the Hearst Health network, is the trusted source of truth for clinical guidance in the healthcare industry. MCG combines evidence-based guidelines and analytics with artificial intelligence to guide efficient and accurate clinical decisions. MCG solutions are licensed by a vast majority of health plans, thousands of hospitals, and many state and federal government agencies to drive quality health outcomes while controlling costs. For more information, visit www.mcg.com. About Hearst Health The mission of Hearst Health is to guide healthcare organizations by delivering essential intelligence and software that improve the quality, safety and efficiency of care. Hearst Health has been innovating with care for more than 40 years, with a commitment to making a lasting positive impact on health. The Hearst Health companies - FDB, Homecare Homebase, MCG, MHK, QGenda, and Zynx Health - elevate care by informing and empowering participants across the health journey. To learn more, visit www.hearst.com/hearst-health and follow @Hearst Health on LinkedIn. SOURCE MCG Health This is a paid placement. For further inquiries, please contact PR Newswire directly.

PR Newswire
Mar 3rd, 2026
MCG Health releases 30th edition of care guidelines with AI-enhanced content for utilisation review

MCG Health has released the 30th edition of its care guidelines, introducing extensive updates across cardiovascular surgery, gene therapy and orthopedic procedures. The company has enhanced its guideline content with structured intelligence to enable accurate AI reasoning over its clinical guidance. The edition includes new guidelines for transcatheter mitral valve repair, gene and cellular therapies, specialty medications, orthopedic procedures and behavioral health. It also adds content aligned with CMS's TEAM bundled payment model, effective 1 January 2026. MCG has introduced MCG CareWebQI Synapse, which uses an AI reasoning engine to automatically extract clinical information and match it to evidence-based indications, reducing medical necessity review time by an estimated 70-80%. The company's solutions are used by a majority of payers, over 3,200 hospitals and many government agencies.

PR Newswire
Sep 4th, 2025
Smile Digital Health Partners with MCG to Advance HL7(R) FHIR(R)-Based Prior Authorization Modernization

Smile Digital Health partners with MCG to advance HL7(R) fhir(r)-based Prior Authorization modernization.

MobiHealthNews
Sep 3rd, 2025
MCG, Avo team up to reduce hospital length of stay

MCG Health, part of the Hearst Health network, and Avo, an artificial intelligence platform that focuses on operational outcomes for healthcare organizations, have announced the launch of a new AI assistant that aims to reduce hospital length of stay.

Hydrocarbon Processing
Jul 18th, 2025
Mitsubishi Chemical Group invests in Licella Holdings, oil conversion technology using supercritical water

With this investment, the MCG Group will deepen its collaboration with Licella, aiming for the social implementation of oil conversion technology using waste plastics and biomass as feedstock and expansion of the business.