You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid

Are you a client and advisor centric leader who has a passion to deliver exceptional service? Looking to lead a top-tier team of underwriters? If you answered ‘yes,’ our Underwriting Manager role in Sun Life Financial Distribution (SLFD) New Business & Underwriting may be the right fit for you.

At Sun Life you’ll get to be part of a supportive culture and community that celebrates each other’s successes and supports one another through learning opportunities.   We also offer a hybrid working environment. Enjoy flexibility to work from home and in the office!   

What will you do?

• Lead and support underwriters in their service delivery and development
• Manage workload and priorities while promoting teamwork and a positive environment with employees in multiple locations. 
• Develop and implement strategies and processes to improve underwriting efficiency, accuracy, and client experience
• Resolve escalated cases and work with the nderwriting team to close gaps and enhance service
• Using lean management concepts and methodology, identify areas for improvement and implement changes using problem solving activities
• Collaborate with other key teams including Sales, Marketing and Client Service to ensure client satisfaction and improve overall operational performance
• Be a key resource and champion for the success of projects, process changes, and training 
• Develop, implement, maintain and monitor internal controls and governance of common and consistent processes across Underwriting

What do you need to succeed?

• Experienced underwriter with background in Life and Critical Illness insurance
• Willingness to pursue underwriting education and/or a professional underwriting background
• Proven leadership experience with a focus on developing high-performing teams
• A proven track records of driving operational excellence and process improvements in a fast-paced environment
• Excellent communication and interpersonal skills with the ability to collaborate across departments and influence stakeholders at all levels
• Able to lead change and act as a change agent
• Strong analytical and decision-making skills (Tableau knowledge an asset)
• Ability to interpret and apply numerous guidelines, reports, and data to manage and set priorities
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team

Reasons why should you join us under the sun

• A caring, supportive, and inclusive culture
• Supportive leadership who’s focused on your success and well-being
• Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities 

We also offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions
• Stock Ownership Program gives you the chance to invest in Sun Life and get a company match
• Pay for performance reward
• Paid vacation based on experience, 5 Care Days available for self-care or care of others (i.e., family or others you may support) and 10 Sick Days to support your well-being
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
• Investment in not-for-profit organizations that are important to you

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Underwriting - Individual

Posting End Date:

25/02/2025