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Patient Navigator
Npcc, New Patient Call Center
Posted on 10/21/2022
Experience Level
Desired Skills
Customer Service
  • Assist with booking and rescheduling patients
  • Help members understand service offerings and provide care navigation
  • Troubleshoot any scheduling issues and make changes to the patient portal when needed
  • Elevate scheduling concerns to clinical team when necessary
  • Handle general customer billing & insurance questions including, but not limited to accepting payments, and refunds processing
  • Maintain the highest degree of ethics when handling patient payments and bill processing
  • Strong communication skills & a team player
  • Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
  • Detail oriented with strong organizational skills
  • Exemplifies amazing customer service skills and professionalism
  • Responsible for maintaining CS SLAs across phone, email, secure messaging and chat (1 day response for email, 15 min response to chat, same day answer / return call for phone)
  • Manage inbound customer communication (phone, secure messaging, email & chat) and ensure all messages are answered in a timely fashion
  • Maintain clear communication with management about overall customer service
  • Participate in virtual events on an as needed basis
  • Help patients and members understand all of the services offered through Kindbody's Women's Center and what will fit their needs
  • Other duties and projects as assigned
  • Manage clinic supply inventory and communicate needs to HQ
  • Maintain clear communication with HQ about overall shop operations
  • Manage event preparation & set up on an as needed basis
  • Other duties and projects as assigned
Desired Qualifications
  • 3+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
  • A passion for women's health, fertility is a plus
  • Experience in handling medical and insurance billing
  • Experience in front desk sales

501-1,000 employees

Company Overview
Kindbody operates a health and tech company intended to offer fertility services and treatments for the modern woman.
  • Paid vacation
  • Sick time
  • PTO to vote
  • Medical, dental, vision insurance (FSA & HSA options)
  • Company-paid life insurance
  • Short Term & Long Term Disability Options
  • Paid Parental Leave
  • 401(k) plans
  • Free Peloton membership
  • Monthyl guided meditation