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Full-Time

Manager – Technical Support

Posted on 11/27/2022

Adyen

Adyen

1,001-5,000 employees

Financial technology for global payment solutions

Data & Analytics

Senior

Chicago, IL, USA

Required Skills
Communications
Requirements
  • You are a people leader and have experience leading technical teams
  • You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
  • You are able to serve as an escalation point to varied technical support requests and challenges
  • Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space
  • You can make quick informed decisions and prioritize requests for both internal and external stakeholders
  • You have strong communication skills and the ability to interact with others clearly and empathetically
  • Must be willing to travel, both domestically and internationally where required
  • You resonate with our Adyen Formula - learn more here!
Responsibilities
  • Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
  • Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
  • Recruit and hire talented Technical Support Engineers who can contribute to Adyen and our merchant's growth
  • Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen's merchants and grow their careers
  • Help define and clearly communicate objectives and key results for the Support team
  • Institute accountability, track team progress and success, and present results to Senior Leadership

Adyen offers an end-to-end financial technology platform that enables businesses to accept payments, protect revenue, and manage finances, with capabilities for online and in-person payments, unified commerce, data-driven insights, and financial products. The platform helps businesses expand into new markets, create superior customer experiences, gain a deeper understanding of their global payment data, and manage fraud at scale, with a focus on optimizing conversion, accelerating digital transformation, and improving customer experience for leading companies.

Company Stage

Series B

Total Funding

$266M

Headquarters

Amsterdam, Netherlands

Founded

2006

Growth & Insights
Headcount

6 month growth

1%

1 year growth

7%

2 year growth

43%

Benefits

Global exchange program

Adyen+

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Normal course of life

INACTIVE