Who are we hiring:

The Technology Special Operations Engineer is a principal technologist who is responsible for delivering concierge quality support and services to the Company’s Senior Executives.  This individual is a perfectionist in their approach to detail and cultivating the executive technology experience – they are emotionally and situationally aware, an active listener and anticipates the needs of their executive client before the request materializes.  The ideal candidate is also data driven & uses the appropriate technology tools to augment the delivery experience and engage the client in a meaningful manner.  This candidate needs to be on standby for any special projects that can be requested at a moment’s notice; they must to be able to handle high pressure situations with a short window to complete the objective. They will be asked to explore the art of the possible in solutioning and prepare meticulously to ensure the solution proposed solves the right problem in the right way.  They are flexible with their schedule and embrace the opportunity to be hands on with consumer specific technologies.  Finally, this technologist is a progressive learner and keeps up to date with the latest trends and services so that when called upon the solution will work the first time correctly. 

What will you do: 

• Primary focus is on all special projects that are requested. This role will have to act on a moment’s notice to successfully complete the request. This can include late hours, spontaneous travel, weekend support etc.
• This Role will often be tasked with fabricating custom/non industry duplicable solutions. Developing unique solutions for niche use cases
• Delivers concierge quality support services both on demand and proactively – monitors for potential problems leveraging adopted and supported tool sets, reacts to avoid problems before they happen.
• Must be capable of working within a highly professional and stress filled environment – delivers results quickly and under scheduling duress, capable of working non-traditional hours as needed in support of executives in transition.
• Supports a diverse catalog of technology products and platforms from laptops, tablets and mobile devices to at times personal devices interfacing with company platforms.
• Creates dashboards and reports on the health of the executive technology portfolio – in partnership with the End User Support team ensures issues and trends are addressed quickly and quietly.
• Must possess a strong executive presence – uses the appropriate language, articulates points succinctly and clearly – adapts to the communicative needs of their client.
• Supports both local and third-party software and service platforms such as Microsoft Office 365, IdP and authentication systems, mobile management systems, document collaboration platforms and other ancillary services.
• Works with third party vendors and service providers in support of their executive client. Must be capable of taking responsibility for owning incidents and acting on behalf of their client to ensure proper closure of events.
• Works with mobile device providers and service agents – understands the nuances of planning for events such as international travel and large special events, applies mitigation techniques.
• Perform other broad duties as needed/directed to accomplish the overall Technology mission at MSG.

What do you need to succeed: 

• 5-7 years Executive Support experience in a medium but upscale boutique environment or large company setting.
• 3-5 years’ experience working directly with senior leaders and executive assistants. Must understand the nuance of engaging senior executives and how to plan for their needs.
• 7+ years of overall end user technology experience – must have spent at least two years in an engineering role within an end user technology environment.
• 3+ years of working with cloud and distributed technology tools such as Office 365, MDM, DocuSign and ServiceNow.
• 1-2 years of process design and implementation experience is helpful.
• Associate’s degree in business or technology preferred.
• Previous Special Operations or Federal law enforcement agency experience preferred

Special Requirements? 

• Candidate selected will have to travel several times throughout the year to other business locations.
• May have to work within unique technology settings such as hotels, airplanes, vehicles, boats and personal residences. Should be able to craft and support multiple approaches to support a constantly moving executive and support staff. 
• This is an “always ready” role – this person should be comfortable engaging during off hours and on weekends to ensure the business is always in optimal condition.

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