Full-Time

Customer Service Representative

Posted on 11/7/2024

SageSure

SageSure

501-1,000 employees

Specialized insurance for high-risk coastal areas

Social Impact
Financial Services

Entry

Orlando, FL, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • High work ethic, is punctual and dependable, and has a history of good attendance
  • Proven successful customer support experience
  • Track record of achieving targets and goals
  • Excellent verbal and written communication skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task (specifically while talking with customers and resolving their inquiries)
  • Proficient in navigating Windows based computers and using multiple software applications across two monitors
  • High school diploma or equivalent
  • Associates Degree
  • Experience working in Homeowners Insurance
  • Property & Casualty Insurance License is a plus but is not required
  • Spanish speaking
Responsibilities
  • Manage incoming calls, chats and emails from policyholders, agents, and producers
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team customer service targets and performance measures
  • Answer questions about underwriting concerns related to home inspections and select property and liability hazards
  • Handle product eligibility and underwriting inquiries from producers
  • Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions and file documents
  • Follow communication procedures, guidelines and policies

SageSure offers insurance coverage for homeowners and small businesses in high-risk coastal areas, focusing on markets often neglected by traditional insurers. The company provides tailored insurance products that address the unique challenges of these regions, particularly those prone to natural disasters. With a team of experienced professionals, SageSure uses advanced technology and data analytics to accurately assess risks and price its products competitively. The goal is to ensure that clients in underserved areas have access to reliable and affordable insurance solutions.

Company Stage

Debt Financing

Total Funding

$800M

Headquarters

Jersey City, New Jersey

Founded

2009

Growth & Insights
Headcount

6 month growth

9%

1 year growth

21%

2 year growth

57%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Ecopia AI enhances precision in underwriting and risk assessment.
  • Introduction of dwelling fire product meets demand in coastal states, expanding market share.
  • Successful $1.2 billion catastrophe bond issuance shows strong financial backing.

What critics are saying

  • Increased competition in coastal insurance markets may pressure market share and pricing.
  • Rising natural disasters could lead to higher claims and reinsurance costs.
  • Regulatory changes in coastal states may increase operational costs and complexity.

What makes SageSure unique

  • SageSure specializes in high-risk, underserved coastal property insurance markets.
  • The company uses advanced technology for precise risk assessment and competitive pricing.
  • SageSure partners with over 11,400 producers for wide distribution and expert customer service.

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Benefits

Fully stocked cafés with free snacks and beverages

Lounges with shuffleboard, billiards and board games

Access to in-office gyms

Organized and ad hoc social events

Medical (HSA, EPO, PPO)

Dental

Vision

401(k) with company match

Profit-sharing bonus program

Life insurance

Short-term and long-term disability

Up to 160 hours of paid time off per year, plus floating holidays

Paid holidays

8 hours of volunteer time off per year

Gym reimbursement

Tuition reimbursement toward education, licensing and certifications

Employee assistance program with access to free and confidential counseling

INACTIVE