Home Lending Operations Support Specialist-Sr

Description

Summary:

The Home Lending Operations Support Specialist - Sr will plan, prepare, and facilitate operations, service, technical, and soft skills coaching. Responsibilities will also include consulting with line of business managers to determine the need for individual training and facilitating, mentoring, and providing follow up coaching and feedback as necessary. Regular day and multiple night travel within Huntington's footprint will be required. 

Duties & Responsibilities:

• Responsible for material design, partnering with Learning and Leadership Development when needed. Maintaining up-to-date knowledge of technology, products, policies and procedures is critical to success in this position. 
• Manages all aspects of the division's retail mortgage line of business supporting Operations Centers, Closing, Centralized Disclosure and Construction Lending teams.
• Designs training courses and resources, organizes, and/or conducts specialized coaching for assigned areas or functions of the company.
• Establishes training objectives, maintains records of training activities, monitors employee progress and measures effectiveness.
• Maintains up-to-date knowledge of products, policies, and procedures as needed to provide effective coaching and mentoring.
• Communicates with managers and others to assess training needs.
• Performs other duties as assigned.

Basic Qualifications:

• Bachelor's Degree. In Lieu of a bachelor’s degree, an additional four years of relevant work experience is required
• 5 or more years' experience in Mortgage Processing, or in a training role

Preferred Qualifications:

• 3 years' experience in development/delivery of adult education/training programs, preferably in a Mortgage Lending environment
• Demonstrated competency in training development and facilitation
• Experience in Mortgage Lending
• Superior communication and presentation skills
• Demonstrated project management skills
• Proficiency with MS Office applications

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.