New Business Retail Senior Account Executive

Posted on 5/14/2024



5,001-10,000 employees

Cloud-based communication tools for developers

Data & Analytics


Remote in USA

Required Skills
Mergers & Acquisitions (M&A)
  • Demonstrated track record of selling and closing in the cloud communications platform market
  • Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers
  • Directly selling technical SaaS or CPaaS
  • Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration
  • Technical solutions selling experience working with real customers, listening to them, and solving problems
  • Comfortable working with both line of business and highly technical leaders, while influencing their understanding and building supportive partnerships across the organization
  • Analytical account development strategy based on using data to find opportunities and prove value
  • Demonstrated track record of managing business forecasts and financial models
  • Entrepreneurial mindset with appetite to define process and build programs
  • Record of delivering market driven results, especially to scale and enterprise customers
  • Excellent verbal and written communication skills (English)
  • Bachelor’s Degree or equivalent years of experience
  • Be responsible for new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)
  • Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s industry leading messaging, voice, email, and account security solutions
  • Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels of buyers and influencers from the Developer/Product Manager to the C-Suite
  • Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases
  • Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business
  • Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution
  • Balance competing priorities and manage multiple projects and deals at the same time
  • Partner cross functionally with sales, services, product, marketing, and ISV team to develop long-range territory strategies and sales plans
  • Act as the voice of the customer to Twilio’s product and carrier relations teams
  • Establish yourself as a subject matter expert in the CPaaS industry - staying up to date on key industry initiatives and new capabilities - sharing your knowledge with your customers and the wider Twilio go-to-market organization
  • Establish yourself as a subject matter expert in the vertical industries you are focused on. This would include understanding industry regulatory requirements, macro-economic trends, competitive environment, digital initiative trends, and ecosystem solution partners
  • Ability to crisply articulate the power of CPaaS and how it is benefiting other vertical industry clients
  • Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce

Twilio provides a developer-first cloud platform that simplifies customer interactions worldwide. The company's use of cutting-edge technologies to tackle complex communication challenges and a transparent pricing model positions it well in the tech industry. Employees at Twilio benefit from an environment that values transparency and innovation, making it a prime workplace for tech professionals seeking to impact global communication solutions.

Company Stage


Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth



Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.