Claims Advocate

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is hiring a Claims Advocate to join our risk management team. We're changing both transportation and insurance here at Lyft! Our insurance solutions are revolutionary, innovative, and evolving.

Responsibilities:

• Oversee assigned claims within predetermined threshold and/or geography
• Effectively oversee claims in accordance with established claims handling strategies
• Ensure timely and appropriate reporting and evaluation of claims
• Work directly with Insurance Companies and Lyft Partners to investigate and expedite claims
• Assure the establishment and maintenance of adequate and accurate reserves
• Monitor reserve changes and settlement requests and document rationale to leadership 
• Identify and elevate early settlement opportunities
• Determine and report on subrogation potential
• Actively participate and drive results in quarterly claim reviews
• Review police and hospital records; claim notes, photos of property damage to assess adequacy of claim reserving and appropriateness of settlement requests. Suggest varying methods of investigation as needed
• Use RIMS system to optimize tool for claims administration and reporting
• In new litigation matters, obtains facts from TPA’s and Insurers to assist in claim handling.
• Authority commensurate with experience.

Experience:

• 3-5+ years of coverage and litigation and claims management, with an emphasis on auto liability
• Commercial auto experience preferred
• Experience evaluating and negotiating large loss casualty claims valued up to $250K
• Strong jurisdictional knowledge and litigation claim management experience.
• Claims auditing/examination experience preferred
• Proven experience working at an insurance company in a multi-state environment, a self-insured entity, or a third party administrator
• Current multi-state all lines adjuster license
• Working toward AIC or some similar claims designation.
• Deep technical claims and legal knowledge, experience with RMIS systems a plus
• Highly organized, analytical and comfortable in high volume claims environment
• Empathetic and sensitive to our community while executing on assigned tasks
• Able to operate with high standards, integrity and with impeccable judgment
• Excellent listening, communication, verbal, and writing (documentation) skills
• Strong preference for bilingual (Spanish) capability

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $66,420 - $83,030. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.