Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.

We are looking for a Product Specialist who will work with a team to configure and launch our loyalty currency products for our partners. 

The Product Specialists are responsible for creating, testing and deploying storefront content. Content includes branding, pricing, styling, and the application of copy in many languages. The Product Specialist must have an understanding of our products, processes, and how our products are installed on our partner websites. 

The Product Specialist is also responsible for collaborating with our quality assurance team for the end to end testing of our products, ensuring the storefront content displays correctly in all supported browsers and devices. 

You will be responsible for the following:

• Configuring and releasing Points products (Branding, Copy, Pricing) including web content and emails 

• Configuring and releasing changes to already active products 

• Configuring branded demo products for our prospective partners 

• Ensuring the content is accurate and of a high quality

• Subject matter expertise when communicating with partners about our products 

• Gathering solution requirements by working directly with our Loyalty Program Partners & Internal Stakeholders

• Effectively communicate, across many channels, your progress with your team & stakeholders

• Collaborating with our QA team on the cross browser and cross device testing of our products 

• Collaborating with translation vendors to apply translated content for our products 

• Collaborating with our product engineering team on product feature requests from our partners 

• Experience with web content management

• Experience with manual and automated QA methodologies

• Comfortable working in an Agile environment

• Knowledge of version control systems like Gitlab

• Experience with HTML, CSS, and HTML Emails is an asset 

• Software development experience is considered an asset

• Experience with Salesforce Commerce Cloud / Demandware is a nice to have 

🏦 RRSP/401(k) Matching 

🏥 Comprehensive Health Plans 

📅 Unlimited Vacation/PTO

✈️ Travel Experience Credit 

🧘 Annual Wellness Credit 

🥗 Team Events and Monthly Lunches

💻 Home Office/Commuter Credit 

🌅 Work From Anywhere Program

🍼 Parental Leave Top Up 

🌍 Adventure Pass

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview 

• Hiring Manager Interview

• Take-home Assessment or remote coding exercise (if applicable)

• Team Interview 

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.