Product Manager

Job Description

Primary Function of Position

Seeking a detail-oriented and analytically-minded Product Manager to manage sustaining product operations for da Vinci SP. This role is critical to ensuring seamless product availability, inventory health, and efficient supply chain execution for the global SP business. This role will serve as the operational backbone for the SP Product Management team across the SP product portfolio.

In the surgical robotics field, product availability directly impacts patient outcomes and care team satisfaction. This role ensures we reliably meet customer needs, and the patients they treat globally.

Essential Job Duties

• Own the da Vinci SP system, instruments, accessories and endoscope, forecast including short-term and long-term forecasting improvements, allocation models, policies for supply shortages, and regional coordination
• Own the complete SKU lifecycle from introduction (APL) through sustainment (i.e. MCF projects) to discontinuation (end-of-life), including registered SKUs and regional SKU changes
• Manage inventory levels across distribution channels, balancing product availability against carrying costs and obsolescence risk; inform safety stock levels to minimize backorder and excess inventory
• Support internal organizational needs for products used in demos, trainings, labs, etc.
• Identify and resolve inventory bottlenecks, obsolescence issues, and supply-demand mismatches working with supply and operations planning stakeholders across the organization
• Partner with cross-functional teams in product support, quality and operations to manage potential field disruptions and minimize global customer impact.
• Represent the Product Portfolio during Field Actions, reviewing communication tactics and recovery strategies for portfolio supply
• Conduct root cause investigations into operational issues (forecast misses, inventory discrepancies, SKU performance gaps, supply chain disruptions); develop and implement corrective action plans with measurable success metrics and monitor effectiveness
• Partner with Clinical Affairs, Quality, Regulatory, Manufacturing, Supply Chain, Finance, and Sales teams to align product strategy with operational constraints and market needs; influence stakeholders without direct authority using data-driven analysis and business impact assessments
• Implement SIOP process improvements to enhance reliability, efficiency, and transparency; communicate complex operational challenges and solutions to leadership in clear, actionable formats
• Support the lifecycle of service programs, including the management and review of service contracts.

Qualifications

Required Skills and Experience

Analytical & Technical

• Advanced proficiency with data analysis and business intelligence tools (Excel, Tableau, Power BI, or similar)
• Understanding of forecasting methodologies and inventory optimization principles
• Ability to interpret complex supply chain metrics and translate into actionable insights
• Strong quantitative and qualitative problem-solving skills

Collaboration & Communication

• Exceptional interpersonal skills and ability to build trust across organizational departments
• Strong facilitation and meeting management abilities
• Ability to present complex operational data clearly to executive and clinical audiences
• Excellent active listening and stakeholder engagement skills

Organization & Execution

• Meticulous attention to detail with commitment to accuracy
• Strong project management capabilities with ability to track multiple workstreams
• Ability to establish and adhere to timelines while maintaining quality standards
• Proactive identification of risks and issues with early escalation

Strategic Mindset

• Ability to balance short-term operational needs with long-term strategic goals
• Understanding of how product operations impact patient outcomes and care team satisfaction
• Awareness of healthcare economics and total cost of care considerations
• Commitment to care equity and accessibility across diverse healthcare settings

Required Education and Training

• Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, Life Sciences, or related field
• 4-7 years of product management, operations, inventory management, or supply chain experience
• Demonstrated experience with demand forecasting, inventory optimization, or SKU rationalization
• Strong analytical skills with proficiency in data analysis, statistical methods, and business intelligence tools
• Excellent written and verbal communication skills with ability to present to diverse audiences
• Proven ability to influence cross-functional teams without direct authority
• Strong organizational and project management skills with ability to manage multiple competing priorities
• Ability to identify root causes and implement sustainable solutions to complex operational problems

Preferred additional Education and Training

• Experience working in regulated industries (medical devices, pharmaceuticals, or healthcare) preferred
• Experience in surgical, orthopedic, or medical robotics industries
• Knowledge of medical device regulations (FDA, ISO 13485, quality systems)
• Familiarity with ERP systems, demand planning software, or supply chain analytics platforms
• Lean Six Sigma or continuous improvement certification
• MBA or advanced business credential
• Experience managing product transitions or portfolio rationalization
• Background in healthcare supply chain or hospital logistics

Working Conditions

• Office-based (4 days required) with occasional travel to manufacturing facilities, distribution centers, or customer sites (estimated 10-20% travel)
• Access to collaborative workspace, modern technology, and required tools
• Regular interaction with cross-functional teams both in-person and virtually

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.