Professional Services Consultant
US Home Care
Posted on 11/30/2023
INACTIVE
Alayacare

501-1,000 employees

Cloud-based software for comprehensive home healthcare services.
Company Overview
AlayaCare stands out as a leading provider of cloud-based home health care software, offering a comprehensive, end-to-end solution that integrates clinical documentation, back office functionality, and mobile care worker capabilities. The company's commitment to advancing home care is demonstrated through its robust platform, which facilitates seamless communication between agencies, clients, and families. With a rapidly expanding team of over 500 employees across three continents, AlayaCare's diverse and inclusive culture fosters a dynamic work environment that encourages continuous learning and growth.
Data & Analytics

Company Stage

Series D

Total Funding

$255.4M

Founded

2014

Headquarters

Montréal, Canada

Growth & Insights
Headcount

6 month growth

5%

1 year growth

8%

2 year growth

3%
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Segment
CategoriesNew
Consulting
Requirements
  • Bachelor's Degree in a relevant field (business, health sciences, etc.)
  • 3+ years of experience in professional services/implementation consulting and/or post-acute healthcare/healthcare technology consulting
  • 2+ years of experience in leadership across complex internal/external engagements
  • SaaS experience is strongly preferred
  • Experience working with post-acute software solutions within the home healthcare space is a definite asset
  • Knowledge of the AlayaCare platform (or similar platforms) would be considered a definite asset
Responsibilities
  • Lead team in Discovery phase, including project requirements gathering, workflow design, configuration, reports, testing and user training
  • Serve as a trusted advisor to customers, supporting customer issues as they come up and looping in the project manager if issues will impact project scope, timeline, and budget
  • Partner with Account Managers to ensure a smooth transition for customers out of the stabilization stage of their customer journey
  • Contribute to development of repeatable professional services offerings and packages
  • Deliver data-driven consulting recommendations based on industry and segment best practices
  • Execute on defined professional services engagements
  • Identify new Professional Services opportunities with existing customers and engage with Account Manager in defining and pitching those opportunities
  • Support implementation specialists in learning the product and market and delivering quality engagements
  • Provide input into the building of new professional services offerings
  • Ongoing coaching to the implementation specialists on your projects, including documenting feedback that is useful for their manager
  • Maintain up-to-date knowledge of and compliance with internal processes and procedures
  • Performs other job-related duties as assigned
Desired Qualifications
  • Efficient communication and comfortability in delivering onsite and virtual presentations, requirements gatherings, and touchpoints with customer stakeholders at various levels
  • Recognizes and articulates complex problems related to a project