Delivery Manager
Posted on 3/22/2024
Elastic

1,001-5,000 employees

Enterprise search, observability, and security solutions provider
Company Overview
Elastic stands out as a leading tech company due to its robust solutions in Enterprise Search, Observability, and Security, which are trusted by over 50% of the Fortune 500 companies, including industry leaders like Netflix, Uber, and Microsoft. The company's culture promotes accelerated results, with a focus on enhancing customer and employee experiences, ensuring the smooth running of essential applications, and providing top-tier cybersecurity. Its ability to deliver services across multiple clouds or on-premises gives it a competitive edge, offering flexibility and scalability to its 17,000+ customers.
Data & Analytics
Consulting

Company Stage

N/A

Total Funding

$273.3M

Founded

2012

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

6%

1 year growth

19%

2 year growth

26%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
CategoriesNew
Operations & Logistics
Supply Chain Management
Requirements
  • 5+ years of consulting engagement delivery leadership experience
  • Technical understanding to evangelize our vision and implement it into project/account planning
  • Experience in executing projects from beginning to end with a strong prioritization and time management POV
  • Strong communication and presentation skills and experience
  • Good Change Management skills
  • Professional Services Automation (PSA) experience
  • Experience with Project Planning tools, ideally SmartSheets
  • PMP/Scrum master certifications preferred
  • Ability to thrive in a fast-paced, unpredictable environment
Responsibilities
  • Complete Elastic training and become an expert in our Outcome Based Delivery Methodology and practices
  • Managing the execution of all aspects of multiple professional services engagements from start to finish while identifying and mitigating risk, status reporting,
  • Engagement Execution from start to finish while identifying and mitigating risk, status reporting, and operations
  • Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
  • Effectively partner with Services leadership to help build out your practice
  • Contribute to enhancing our delivery methodology, services practice, and industry Point of Views
  • Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with the Customer Success Group and Account Executives
  • Ability to manage a portfolio with multiple customers and engagements varying in size at one time by time management, strong prioritization, and setting customer expectations