Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

What does a Client Operations Director do at Hogarth?

Working with the Client Managing Director, Head of Delivery and the Commercial Team, the Ops Director will ensure operational frameworks and best practices are embedded across the client account. Emphasis will be on streamlined and standardised processes for teams that operate at scale, across +12 global territories. This role requires a strategic and operational mindset, invested in client needs with the ability to translate into efficient, effective and impactful solutions. This role is client facing with a senior client counterpart and an extended network of local stakeholders. The client is one of the world’s most recognised brands, a global technology company who consistently delivers innovation and iconic design.

Key Responsibilities

THE WORK

• Oversee the development and implementation of operational process and best practise across the network - a unified way of working that respects nuance but aims for standardisation and clear global governance

• Drive the adoption of best-in-class technologies and tools to streamline operations and improve collaboration. Requirement to comply with both client-specific and WPP wide asks, acting as a key business contact for technology and infrastructure teams

• Work analytically & creatively across the portfolio, using teamwork, innovation and excellence to recognise opportunity and propose solutions

• Ownership of global data capture and analysis, monitoring key performance indicators to identify areas for improvement and drive operational efficiency

• Ensure the right operational structures and roles are in play to support the Client Delivery team, responding to dynamic changes in scope, scale and budget

• Responsible for development and implementation of central onboarding, training, compliance and up-skilling programs

• Oversee expansion, diversification and optimisation of the delivery footprint

• Identify and mitigate risk. Directly intervene and manage the recovery plan whenever business critical risks are identified, escalating to the Client MD as required

• Lead ops status updates, managing all-hands and town halls, motivating the integrated team towards forward progress, action and results

• Own special projects, using data and insight to build out the business scenarios and recommendations

• Champion Hogarth culture; a guardian of our values, leading by example demonstrating both professionalism and passion

COMMERCIALS

• Work with leadership to build out a future facing studio model that delivers on the client’s evolving needs whilst delivering the revenue and agreed contribution and profitability targets

• Ensure full compliance with all centralised financial procedures and policies

• Manage centralised resources, updates and distribution

• Monitor global budget utilisation and proactively flag issues to key stakeholders

STAKEHOLDER MANAGEMENT

• Demonstrate strong cross-functional collaboration skills across matrix of internal and external stakeholders, building strong, trusting relationships

• Act as a trusted advisor to clients on operational matters, providing guidance and support on industry best practices, establishing and growing Exec level client relationships

• Key escalation point and senior contact for client and vendor queries

• Responsible for hindsight reports, outlining successes and opportunities for improvement

Reporting lines

Reporting to the Client MD based in London, the role oversees a global team of Operations Managers and a centralised ops support team.

Requirements

• Strong senior level experience in client services, operations, or project management within a fast-paced, global environment (preferably within the marketing industry or a production environment).

• Proven experience managing complex, multi-market operations

• Inspiring leader, ability to manage matrix reporting, rally teams with proven experience driving change and governance across global teams

• Ability to review and analyse data to formulate and activate operational solutions, elevating the conversations and recommendations we propose

• Commercially focused with a passion for delivering and exceeding results

• A good understanding and experience of multiple pricing and scoping practices

• Demonstrated experience successfully working within a virtual multi-timezone environment

• Experience with complex decision and planning processes

• Ability to write clear, cohesive and focused comms including strategic presentations with strong storytelling skills, comfortable conducting presentations to large groups

• Investment in global marketing landscape and emerging trends

• Demonstrated experience working with Senior and Executive management

• Passionate about fostering an environment of innovation and operational excellence, ever curious with a need for continual learning that is infectious

#LI-OP1 #LI-Hybrid

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please contact careers@hogarth.com if you need the job advert or form in another format.

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Client Operations Director

Hogarth

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