Business Applications Manager

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years.  With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management. 

If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills—we’d love to meet you. 

What we are looking for:
Semperis is seeking a skilled and experienced Business Applications Manager (Salesforce and more) to oversee and maintain the core CRM, revenue, and peripheral systems essential to our business operations. This role requires a technical expert with a background in CRM administration, a deep understanding of revenue systems, and experience across a diverse range of tools, integrations, and project management. The successful candidate will ensure the smooth operation, data integrity, and functionality of all business systems, enabling the company to achieve its revenue and operational goals.

Key Responsibilities

Day-to-Day System Administration:

• Maintain system processes across core CRM and other critical applications.

• Manage user onboarding and system access, ensuring seamless and secure integrations.

• Troubleshoot system issues, upgrade components, and modify fields, layouts, permissions, and automation as needed.

• Oversee cross-system credentials, with a focus on security verification and single sign-on (SSO).

• Train revenue-engaging users on system functionalities and provide support for daily tasks.

Technical and System Development:

• Ensure 100% data reliability, preventing disruptions in revenue-impacting processes.

• Develop and implement standard and custom integrations across departments to meet reporting and business process needs.

• Design and optimize end-to-end workflows to support core business objectives.

• Build and maintain custom objects, apps, and workflows, operating effectively in both Sandbox and Production environments.

What you will bring:

• 8+ years of experience as a sole administrator in systems such as Salesforce, Marketo, Marketo Measure (e.g., Bizible), Netsuite, Xactly, Clari, and productivity tools (e.g., Outreach, Salesloft).

• Proficiency with data acquisition tools (e.g., D&B, Zoominfo), contract lifecycle management (CLM) tools (e.g., Docusign), Salesforce CPQ, Partner Channel Portal, and Customer Experience Portals.

• Strong skills in Excel, territory planning tools, call center management (e.g., Aircall), and data warehouses (e.g., Snowflake).

• Experience with analytics/reporting tools (e.g., Power BI), 3rd-party integration (e.g., Workato), project management tools (e.g., Asana, Wrike), PSA tools (e.g., ServiceNow), sales intelligence tools (e.g., Gong), Apex, and HTML.

• Demonstrated success in project management, particularly in implementing and leading technology change initiatives.

• Experience managing vendor relationships and negotiating contracts to achieve optimal outcomes.

• Ability to assess future business needs, perform cost-benefit analyses, and make recommendations for system enhancements.

• Collaborate on the procurement and security evaluation of technology acquisitions that impact key performance indicators (KPIs) and revenue systems.

• Self-motivated and responsible, with a passion for independent work and teamwork.

• Creative problem-solver who finds innovative solutions to complex challenges.

• Persistent and determined to complete projects to a high standard.

• Empathetic, understanding, and able to work well with diverse teams and stakeholders.

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Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. 

 Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.