Full-Time
Portfolio Product Owner
GenAI Platforms
Posted on 10/3/2025
Liberty Mutual
10,001+ employees
Global property and casualty insurer
No salary listed
Boston, MA, USA + 2 more
More locations: Plano, TX, USA | Portsmouth, NH, USA
In Person
Multiple office locations in Boston, MA; Portsmouth, NH; Plano, TX. No explicit remote option in job description.
 Product (1) |
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- Deep understanding of GenAI system architecture: foundation models (open/closed), RAG, vector databases, agents, orchestration layers, etc.
- Familiarity with leading platforms: Azure OpenAI, Amazon Bedrock, Google Vertex AI, LangChain, LlamaIndex, open-source stacks
- Track record of evaluating build-vs-buy decisions in emerging tech spaces
- Knowledge of model development lifecycle: prompt tuning, evaluation, hallucination/bias testing, release gating
- Demonstrated product management, product mindset, and UX design, in emerging, rapidly evolving technologies
- Track record of bringing AI/ML solutions from PoC to scaled enterprise deployment
- Rigor in experimentation: hypothesis-driven, metrics-led, and focused on productionalization
- Bias for product thinking over project execution — reusable platform assets over bespoke builds
- Bias for platform thinking: reuse> reinvention, scale> bespoke
- Experience in highly regulated industries (e.g., insurance, finance, healthcare)
- Deep knowledge of AI-specific regulatory challenges (auditability, transparency, accountability)
- Proven ability to influence and shape governance models alongside legal, compliance, and risk teams
- Experienced operator in matrixed organizations, able to influence without authority
- Boardroom-ready communicator with executive presence and deep technical fluency
- Effective at change management and organizational storytelling to demystify AI and drive adoption
- Business expertise and knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelor’s degree in relevant field (business, computer science, etc.) and a minimum of 10 years’ experience in business, engineering, technology and/or consulting.
- Master’s degree preferred
- Experience working with global delivery models and enterprise-scale stakeholder groups
- Financial acumen to manage multi-million-dollar platform portfolios
- Expertise in the Insurance and Investments industries preferred
- Deep executive communication skills with a “learn-it-all” mindset
- History of building and scaling technical teams: ML engineers, platform architects, governance SMEs
- Demonstrated comfort experimenting with non-consensus ideas and frontier use cases
- Brings a unique perspective — not locked into one vendor's narrative or roadmap
- Act as the Overall Product Lead (OPL) for Liberty's GenAI platform portfolio guiding strategic clarity and cohesion, enterprise alignment and outcome delivery
- Translate Liberty’s 2030 enterprise goals into actionable GenAI platform strategies to support both Everyday AI (employee augmentation) and capabilities enablement for AI-powered business transformation
- Shape and evolve the end-to-end platform roadmap: foundational models, orchestration layers, agent frameworks and integration guardrails
- Aligned to business unit visions, strategies, and priorities to set and communicate a compelling, measurable vision and direction for shared GenAI capabilities
- Own platform performance, tracking KPIs, outcomes, and financial metrics (labor, compute, licenses) in partnership with our AIFinOps team
- Contribute meaningful insights that will shape the investment and vendor strategy (e.g., OpenAI, Microsoft, AWS, etc.)
- Lead across a highly matrixed environment, leveraging storytelling and logic to drive alignment and acceleration
- Regularly engage executives, risk functions (cyber, legal, compliance), and governance bodies (e.g., RAIC) to report progress, address risks, and secure investment
- Design and run prioritization and intake processes supporting both use case enablement and Everyday AI end-user adoption that balance aspiration with risk appetite and regulatory compliance
- Support business unit technology teams in their AI use case implementation via well managed foundational components aligned with enterprise architecture standards
- Partner with enterprise architecture to identify foundational AI solutions, aligned to our overarching platforms, to scale for broader adoption
- Drive cultural adoption of platform standards and GenAI capabilities through education, influence and targeted enablement
- Be a core thought partner to cyber, legal, compliance, and HR in designing GenAI guardrails that are risk-aware, not risk-averse
- Provide input to risk experts to enable the evolution of controls and risk frameworks in support of this fast-moving space
- Partner with legal to translate evolving regulatory obligations (GDPR, EU AI Act, etc.) into practical platform constraints and opportunities
- Shape governance narratives with clarity and confidence to enable Liberty to lead responsibly in scaling AI
- Business expertise and knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelor’s degree in relevant field (business, computer science, etc.) and a minimum of 10 years’ experience in business, engineering, technology and/or consulting.
- Master’s degree preferred
- Experience working with global delivery models and enterprise-scale stakeholder groups
- Financial acumen to manage multi-million-dollar platform portfolios
- Expertise in the Insurance and Investments industries preferred
- Deep executive communication skills with a “learn-it-all” mindset
- History of building and scaling technical teams: ML engineers, platform architects, governance SMEs
- Demonstrated comfort experimenting with non-consensus ideas and frontier use cases
- Brings a unique perspective — not locked into one vendor's narrative or roadmap
Liberty Mutual is a global insurer providing property and casualty coverage for individuals and businesses, including auto, home, specialty lines, workers’ compensation, commercial liability, general property, and reinsurance. It charges premiums in exchange for protection, underwrites and prices policies to manage risk, and pays claims up to policy limits when losses occur. It stands out as one of the largest P&C insurers with a broad, multi-line, global footprint that diversifies risk across many markets and lines of business, supporting stable underwriting and financial strength. Its goal is to provide affordable, reliable protection while maintaining the financial strength to pay claims and grow the business over time.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Boston, Massachusetts
Founded
1912
Simplify's Take
What believers are saying
- Q1 2026 net income doubled to $2.052 billion with 88.2% combined ratio.
- Ethos partnership launches no-exam digital life insurance for direct consumers.
- Floodbase collaboration enables instant parametric flood quotes for commercial clients.
What critics are saying
- Everest Group leaked 108GB policyholder data on May 4, 2026, triggering fines.
- State regulators impose penalties within 6 months over third-party vendor breach.
- Customer churn erodes 6.8% homeowners market share to State Farm, Allstate.
What makes Liberty Mutual unique
- Liberty Mutual leads as top global surety provider since 1912 founding.
- Global Risk Solutions delivers specialty reinsurance to mid-large businesses worldwide.
- Mutual holding structure owned by policyholders ensures aligned long-term focus.
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Benefits
Performance Bonus
Company News
Liberty Mutual Insurance has elected Jacqui Canney, Chief People and AI Enablement Officer at ServiceNow, to its board of directors. Canney leads ServiceNow's global talent strategy and workforce planning, focusing on people-centred transformation and AI capability building. Canney joined ServiceNow in 2021 and assumed her current role in January 2025. She previously served as Chief People Officer at WPP and Walmart, and spent over two decades at Accenture in senior HR leadership roles. Liberty Mutual CEO Tim Sweeney said Canney's expertise in workforce transformation and AI enablement will prove valuable as the company evolves its operations. Canney also serves on the boards of Suffolk Construction and Project Healthy Minds, and holds a bachelor's degree in accounting from Boston College.
Liberty Mutual Foundation has announced the establishment of a $600 million endowment, providing long-term funding stability amid uncertainty in corporate philanthropy. The Boston-based insurer's charitable arm will fund the endowment by transferring assets from Liberty Mutual entities. The move comes as corporate giving faces headwinds from tariff-driven uncertainty, rising costs and tax law changes. Foundation chair Melanie Foley said the endowment will enable increased grantmaking beyond its roughly $50 million annual baseline and provide security for nonprofit partners. The endowment will primarily benefit Boston-area organisations focused on housing stability, workforce development and climate resiliency. Liberty Mutual Foundation supported over 500 nonprofits last year, including the American Red Cross and Boys & Girls Clubs of America. The announcement places the foundation among those with over $100 million in assets.
Liberty appoints Ettore Palma as Broker Relationship Manager. Liberty Specialty Markets announces the appointment of Ettore Palma to the newly created role of Broker Relationship Manager, with immediate effect. Based in the recently opened Rome office, Palma will report to Simone Jurina, Head of Distribution, Italy. Liberty has a strong presence in Italy, with offices in Milan and Rome and more than 60 employees. In this new position, Ettore Palma will be responsible for expanding Liberty's footprint in Italy by developing business across the central and southern regions of the country. He will also manage and strengthen existing relationships, as well as building new partnerships with brokers and intermediaries. He brings 30 years of experience in the insurance market, having worked with major insurance groups and international MGAs, with a strong focus on the Italian market. He joins from HECA, where he supported the company's growth in central and southern Italy. Simone Jurina, head of distribution, Italy said "We are pleased to welcome Ettore to our Rome office. He is highly regarded in the industry, and his extensive knowledge and experience working with insurers and intermediaries will be a great asset as we continue to grow our presence in Italy. This new role will enhance the quality of service we can offer both brokers and clients and will strengthen local market needs."
Liberty Mutual Insurance reported net income attributable to LMHC of $1.699 billion for the fourth quarter of 2025 and $6.792 billion for the full year, up from $1.239 billion and $4.383 billion respectively in 2024. The company achieved a consolidated combined ratio of 85.0% in the fourth quarter, a 6.5-point improvement, and 88.4% for the full year, exceeding its 95% target and marking its lowest ratio in recent history. The quarter's results benefited from favourable prior-year development, reduced catastrophe activity and $790 million in limited partnerships income. Chairman and CEO Tim Sweeney credited the improvement to investments in underwriting culture and growth initiatives. Total equity increased 30.1% to reach year-end levels, whilst cash flow from continuing operations rose 22.7%.
Floodbase and Liberty Mutual have launched an instant quoting application for parametric flood insurance in the US commercial market. The solution, powered by Floodbase Platform's new API, enables wholesale and retail brokers to price parametric flood covers in minutes, replacing a traditionally time-consuming process. The application targets small to midsized commercial businesses, where two-thirds of modelled US flood losses remain underinsured. Parametric flood coverage has matured as a complement to traditional property insurance, covering non-damage business interruption losses whilst addressing rising National Flood Insurance Program premiums. The new API allows brokers and managing general agents to integrate parametric flood insurance into automated quoting workflows, making previously bespoke placements accessible at scale. Liberty Mutual's pricing engine delivers multiple optimised structures and pricing options through the platform.