Full-Time

Customer Experience Support Associate

Confirmed live in the last 24 hours

JM Family

JM Family

1,001-5,000 employees

Automotive & Transportation
Financial Services
Consumer Goods

Entry

St. Louis, MO, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • Excellent organizational and follow-up skills
  • Ability to excel in a fast-paced, constantly changing environment
  • Ability to multi-task
  • Assertive, clear, and concise oral and written communication skills
  • Must be detailed oriented
  • Ability to work independently as well as operate as part of a team
  • Competent PC and keyboard skills
  • Accurate typing skills of 40 wpm
  • Proficient in Excel
  • Ability to stand, bend, and squat for lengthy periods of time to file documents
  • Ability to work weekends, evenings, and overtime as needed
Responsibilities
  • Handling mail items
  • Data entry
  • Creation or completion of reporting
  • Title work processing
  • Extension/due date change processing
  • Calling customers and dealers
  • Identifying funds received and paid in full processing

Company Stage

N/A

Total Funding

N/A

Headquarters

Deerfield Beach, Florida

Founded

1968

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion efforts, such as the new parts distribution center in Georgia, indicate strong growth and job creation potential.
  • Strategic partnerships and investments, like those with RockED and Skaivision, position JM Family at the forefront of automotive innovation.
  • Recognition as Corporate Partner of the Year by Big Brothers Big Sisters of Broward underscores JM Family's strong community engagement and corporate responsibility.

What critics are saying

  • The significant capital expenditure in new facilities could strain financial resources if market conditions shift unfavorably.
  • Leadership changes, such as the appointment of a new president and group vice president, may lead to strategic realignments that could impact company culture.

What makes JM Family unique

  • JM Family Enterprises stands out as the world's largest independent distributor of Toyotas, serving a significant portion of the U.S. market.
  • Their strategic investments in AI and data platforms like Skaivision and Domo Everywhere highlight a commitment to technological innovation in the automotive sector.
  • The company's diverse portfolio, including Home Franchise Concepts, allows it to leverage cross-industry insights and synergies.

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