Product Operations Manager

About the role

As a Product Operations Manager, you will join the ProdOps Team, working to scale and optimize the effectiveness of Anthropic’s Product organization. Your mission will be to drive initiatives that improve systems, processes, and tooling which make Product teams more successful and help PMs and Product leadership make better decisions, faster.

The focus of this role is on being the operational backbone for our Product teams by managing the full lifecycle of product development – from gathering and synthesizing customer insights, to supporting product planning and prioritization, through coordinating successful product launches. You'll work closely with Product Managers to identify bottlenecks, streamline their workflows, enhance decision-making processes, and scale their impact.

The ideal candidate will be hands-on and have experience building and operationalizing end-to-end product processes. You should be passionate about creating scalable systems that help Product teams better understand users, make data-driven decisions, execute efficiently, and deliver exceptional products. This includes implementing feedback loops, developing planning frameworks, and designing launch playbooks that elevate our Product organization's effectiveness.

Responsibilities:

• Design and implement scalable operational frameworks across the product lifecycle - from customer insights to planning to launches
• Build and maintain systems for capturing market intelligence, including customer feedback, competitive insights, and industry trends
• Partner with Product teams to develop and optimize planning processes, metrics tracking, and prioritization frameworks
• Create and execute beta and early access playbooks that ensure successful product releases through effective cross-functional coordination
• Establish mechanisms for measuring product success and impact, including analytics dashboards and reporting systems
• Drive operational excellence by identifying bottlenecks, streamlining workflows, and implementing tools and processes that increase PM productivity
• Facilitate effective collaboration between Product, Engineering, Sales, Customer Success, and Marketing teams
• Lead strategic initiatives to improve product development processes and team effectiveness
• Foster a culture of customer-centric, data-driven decision making and operational excellence within the product organization

You may be a good fit if you have:

• 4+ years of experience as a Product Manager, Product Operations Manager, or similar role working closely with high-performing product teams
• Track record of building and scaling operational systems that meaningfully improve how product teams work
• Experience implementing end-to-end product processes, from discovery through delivery
• Strong analytical skills with the ability to translate complex qualitative and quantitative data into actionable insights with clear recommendations
• Excellent communication and proven ability to drive cross-functional initiatives and influence stakeholders at various levels. 
• Excellent project management skills with experience balancing multiple workstreams and competing priorities
• Strong systems thinking with the ability to identify operational inefficiencies and design scalable solutions
• Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems