As part of the leadership team, you’ll create and maintain a world-class catastrophe response program to include the customer experience, employee experience, contract partnership, company preparation/response,  and day-to-day results. You will collaborate across multiple business units to develop a catastrophe response plan that is digitally focused, customer centric, and enduring.  

Reporting to the Chief Claims Officer, you’ll collaborate with the actuarial, UW, and Product Development teams before, during and after CAT events to ensure a holistic and strategic response.  You’ll also work closely with Lemonade’s Comms teams to produce valuable information to help prevent and mitigate losses as appropriate.

What You’ll Do

• Strategic Leadership: Develop and implement the strategic roadmap for CAT Operations 

• Metrics: Establish and drive success measures for external and internal teams 

• Performance: Develop and drive KPIs for multiple vendors that evolve with our business

• Compliance: Work closely with compliance to ensure processes and policies adhere to regulatory standards

• Budget Management: Oversee catastrophe expenses to include overall LAE 

• Team Management: Manage, develop, and inspire a group of internal and external teams responding to our customers

• Data-Driven Decision Making: Leverage data to prioritize strategic initiatives, process improvements, and profitability for the department. Use data to identify performance and efficiency opportunities. 

• Cross-Functional Collaboration: Work with key stakeholders to address tactical and strategic challenges and provide transparent and effective communication. Confidently collaborate with supporting teams (Product, Underwriting, Compliance, Legal, Systems, Comms)

What You’ll Need

• 10+  years of P&C claims experience

• 3+ years experience in catastrophe response (internal and field)

• 2+ years in a leadership role

• A high comfort level with stressful and time-sensitive situations 

• Experience working with TPA’s, from contract to execution 

• Strong knowledge of analytical and data insights that create business value 

• Finds ways to get things done, scrappy and self sufficient 

• Proven use of technology (AI specific) to drive customer and employee experience 

• 4-year college degree; advanced degree a plus

*Please note that we are unable to sponsor applicants for work visas

**Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico

Lemonade’s US base salary range for this full-time position is $121,000 - $160,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.