Premisemakes sourcing data better for organizations and individuals alike by combining our technology with communities of global smartphone users in more than 125 countries. When you join our team, you join a group of driven and talented industry experts, working to democratize the way actionable data is sourced and used.

If this sounds like you, we would love to have you join our team!

Title: Customer Success Manager Location: Washington, DCTerms:  Full-Time

Overview:Our successful candidate is one who aspires to make every client a Premise advocate. This person is not only technically savvy, but our CSM will bring an experience navigating layers of detail and complexity to drive successful customer adoption, know the value we deliver to customers, be open to creative solutions and feel comfortable owning the customer experience with a goal towards increasing revenue year-over-year.  In this position, you’ll be a key member of an outstanding customer success team in our Commercial sector, ensuring customers obtain quality insights, help create tools to do more and do it better, all with an eye to bigger and better.

Responsibilities:

•  Be the face of Premise to a slice of our commercial customer portfolio
• Coordinate with cross-functional teams to ensure customer data delivery goes off without a hitch
• Report to management and leadership on customer health
• Hold quarterly business reviews with your customers
• Manage the playbooks for your customers and track their impacts on customer health over time
• Keep an eye on risk for customer churn and impacts on recurring revenue
• Be creative in getting happy customers to become advocates
• Work with the Global Operations team to ensure Contributor engagement
• Use analytical, troubleshooting and problem solving skills to influence data-driven decisions to ensure customer success
• Collaborate with Premise’s on-the-ground Global Workforce team to coordinate local tasks and initiatives
• Advocate the voice of Premise’s contributors to Engineering and Product teams by sharing constructive feedback and understanding of the customer experience

Basic Qualifications:

• Two-ish years in a B2B SaaS sales or operations role
• Time being the primary point of contact for a few customers
• Project management experience or exposure
• Experience in a role where work is often driven by project due dates
• Strong spreadsheet (Excel, Google Sheets) skills
• Tracking accounts and opportunities in Salesforce
• Data analysis and data-driven decision making
• Ability to learn new technology tools quickly
• Strong verbal and written communication skills
• BA / BS or equivalent experience

Preferred Qualifications:

• Fluency in a non-English language
• Experience using a business intelligence tool (Looker, Periscope, Google Data Studio)
• Experience using SQL or Python
• Experience living in, or traveling to far flung parts of the world
• Any major field of study that where critical, analytical thinking was required (Political Science, Sociology, Economics or STEM)

Press:

Premise Data Raises $85 Million To Transform Market Intelligence By Scaling Its Machine Learning And Human Intelligence Platform (PRNewswire)

Forbes Recognizes Premise Data Among Best Startup Employers For 2021 (Forbes)

Premise Ranked 97th Fastest-Growing Company in North America On Deloitte’s 2021 Technology Fast 500™

Armed with smartphones, Colombians are taking on the local mozzies (The Economist)

Why every state should adopt a mask mandate, in 4 charts (Vox)

Photos are creating a real-time food index (Wired)

Premise is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.