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Service Level Agreement Manager
Posted on 11/2/2022
Arlington, VA, USA • District Heights, MD, USA
Experience Level
Desired Skills
  • Bachelor's degree in Business, Information Technology (IT) with 8 years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience
  • Active, DoD Secret security clearance
  • DoD 8570 certification, IAT level II or higher (e.g., Security+ CE)
  • Project Management Professional (PMP) or IT Infrastructure Library (ITIL) v3 credential
  • Solid understanding of Project Management and Project Management Office
  • Proven ability to build and maintain relationships, partnerships, and external networks
  • Proven ability to work independently, with minimal supervision, and work effectively in a collaborative/team environment while keeping the team informed
  • Excellent customer interaction skills
  • Excellent research, decision-making, and organization skills
  • Excellent written and verbal communication skills
  • Proven analytical, evaluative, and problem-solving abilities
  • Working knowledge of Microsoft Office Suite, including Microsoft Project or similar project management tool
  • Proven ability to maintain confidentiality and adherence to data protection/other guidelines where appropriate
  • Requires an active Secret clearance
  • Create new agreements (i.e., MOAs, MOUs, SLAs, and Stakeholder Lists)
  • Maintain (i.e., review/update) agreements - MOAs, MOUs, and SLAs (weekly); Stakeholder Lists (semi-annually)
  • Maintain Contacts List for organizations required to process agreements (review/update semi-annually)
  • Create and maintain 794 CS Service Catalog with accurate cost per service (review/update semi-annually)
  • Create and deliver high-quality, informative, written/verbal project communications, including weekly status, dashboards, and project updates
  • Actively monitor, track, and manage project tasks, timelines, attainment of established milestones, and overall project quality

10,001+ employees

Scientific & engineering systems integration service
Company Overview
Leidos’s mission is to make the world safer, healthier, and more efficient through technology, engineering, and science. The company is a leader in systems integration and technical solutions while working closely with all branches of the U.S. military, the U.S. Department of Defense, other U.S. government civil agencies, and also customers in select markets across the globe.
  • Medical, dental, & vision insurance
  • Health Savings account
  • Income protection
  • PTO
  • Paid parental leave
  • Jury duty pay
  • Bereavement leave
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Family Benefits
Company Core Values
  • Integrity: Is having the courage to make tough ethical decisions, taking pride in our work, being transparent with our team, and being respectful of everyone.
  • Inclusion: Is fostering a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.
  • Innovation: Is not limited to our engineers and scientists. It is acting as a catalyst. Being tenacious and curious to help us excel and be a part of a learning organization.
  • Agility: Is being flexible, creative, and resilient. It is our ability to think and act small while using the size and strength of our balance sheet to our advantage.
  • Collaboration: Is being team-oriented and proactively engaging to meet shared objectives. It is about building relationships and staying connected with each other.
  • Commitment: Is being accountable, taking ownership, modeling servant leadership, and operating with a sense of urgency to our customers and teams.