On Call Customer Experience Associate @ Cobalt Robotics

Salary Range: 30.28 to 30.28 (Currency: USD) (Pay period: per-hour-wage)

At Cobalt Robotics, our indoor robots work together with remote human operators to keep our customers safe. We patrol 24x7 to help prevent break-ins, detect massive leaks and give our customers visibility over their space, their assets, and their data.

Cobalt’s team is comprised of renowned technologists and security professionals, and backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times.

We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers.

About the role: The Customer Support Associate will be primarily focused on guest management, badge policy enforcement, site surveillance, and reporting. The ideal candidate has superior customer interaction skills, strong attention to detail, and a mindset toward workplace safety, security, and satisfaction. This position will be on call and must work a minimum of 8 hours a week.

This position is on-site at one of our client locations in San Francisco, CA; the hours are Monday-Friday 8am-5pm, there will be occasions where candidate will need to work past 5 pm for a work event or other work related duties.

Responsibilities:

Available to be on-call
Willing to come in with a 24 hour notice
Greet and sign in guests while in reception area
Program, print, and distribute access badges for employees
Ensure badges are displayed properly
Provide workplace directions, answer employee questions, and escort vendors as needed
Intermittently walk the Premises to monitor the Premises during their shift
Monitor the reception area
Track inventory and supplies
Answer tickets and service requests within SLA
Receive packages for Client while in the reception area
Other tasks as mutually agreed by the parties.

Required Skills

Strong interpersonal skills
Integrity and professionalism
Excellent customer service
Verbal and written communication
Data-entry/reporting
Attention to detail

Bonus Skills

Conflict resolution/problem solving
Ability to identify and assess risk
Knowledge of Security Operations and Procedures
Safety Management

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation Overview

Responsibilities:

Required Skills

Bonus Skills

6 month growth

1 year growth

2 year growth