Internship

2025 Summer Intern

Support and Enablement

Posted on 8/27/2024

Workiva

Workiva

1,001-5,000 employees

Connected reporting and compliance software provider

Enterprise Software
Fintech

Compensation Overview

$21Hourly

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Must be currently enrolled in a degree-seeking program, preferably in business or similar program
Responsibilities
  • Work on Support and Enablement programs such as customer satisfaction or quality assurance
  • Collaborate with internal, cross-functional teams including Customer Success, Services, Operations and Growth Solutions on various projects
  • Review and update documentation with expectations of creating customer-facing help articles
  • Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer
  • Provide exceptional customer service to internal and external customers

Workiva offers connected reporting and compliance software that helps organizations streamline their reporting processes. The platform allows users to link data elements, ensuring that updates are automatically reflected across all related reports, which enhances data accuracy and reduces risks. Workiva operates on a subscription-based model and serves a diverse range of clients, including 75% of Fortune 500 companies, highlighting its significant market presence. The company's goal is to continuously improve data accessibility and control for its clients.

Company Stage

IPO

Total Funding

$45.6M

Headquarters

Ames, Iowa

Founded

2008

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for ESG reporting solutions boosts Workiva's market potential.
  • The acquisition of Sustain.Life enhances Workiva's climate tech capabilities.
  • Partnerships with firms like CrossCountry Consulting expand Workiva's reach and solutions.

What critics are saying

  • Increased competition could erode Workiva's market share in fintech.
  • Rapid technological advancements may require continuous R&D investment, impacting margins.
  • Economic downturns could reduce spending on compliance software, affecting revenue.

What makes Workiva unique

  • Workiva's Wdesk platform offers synchronized data and controlled collaboration for enterprises.
  • The platform supports real-time data updates across all linked reports, ensuring accuracy.
  • Workiva's subscription-based model provides financial stability and recurring revenue.

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Benefits

Health, dental, and vision

Vacation accruals

Life and disability insurance

Employee stock purchase plan

Volunteer time-off

Parental leave

401(k) match

Travel insurance

Paid Holidays

Work remotely

Discount programs

Health and Wellness

Pet-friendly Atmosphere

INACTIVE