Patient Revenue Cycle Coordinator 2

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Job Title:

Patient Revenue Cycle Coordinator 2

Department:

Dentistry | Endodontics

The Patient Revenue Cycle Coordinator 2 plays a critical role in ensuring seamless patient care by managing all aspects of the referral and scheduling process. This position serves as a key liaison between patients, referring providers, and clinical teams, ensuring timely and accurate coordination of services while delivering exceptional customer service.

Responsibilities Include:

• Manages incoming and outgoing patient referrals

• Tracks all incoming and outgoing referrals

• Determines patient scheduling needs

• Creates of patient account and documentation of incoming referrals (pre-registration/registration)

• Schedules internal and external appointments

• Effectively communicate with patients and referring offices

• Answers incoming calls

• Makes outgoing calls to referrals and return phone messages

• Answers questions and provide referral information to patients in calls/in person pertaining to referrals.

• Coordinates daily clinic activities

• Greets patients

• Checks in/out patients and schedules patient appointments

• Accurate completion of pre-registration and registration

• Enters patient demographics and insurance information accurately and in a timely fashion into electronic health record (EPIC)

• Ensures patient insurance information is gathered including any changes to insurance to support clinical and financial needs, notifies doctors and/or assistants that patient has arrived using electronic health record system

• Distributes parking passes to patients and logs parking pass number on master schedule

• Provides excellent customer service to patients and customers

• Serves as primary point of contact for patients, residents, faculty, and student clinics.

Additional Information:

Work Schedule:

Monday - Friday 7:30am – 4:30pm

Physical Requirements:

Sitting/standing at a computer the entire shift.

Experience and Education:

Required: High school diploma/GED.

Desired:

• One to four years of front desk experience in a dental or medical office
• Experience with using an electronic health record software, specifically IHIS/EPIC (Integrated Healthcare Information System)
• Have strong computer skills using different software
• Working knowledge of Microsoft Office applications, able to provide excellent customer service and
• Able to carry out written and oral instructions, cooperate with co-workers, knowledge of customer service skills with the ability to apply them including the ability to answer routine inquires and resolve complaints from patients, doctors, and staff.

Targeted Pay Range: $16.65 - $21.77 (based on experience)

Location:

Postle Hall (0024)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

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The university is an equal opportunity employer, including veterans and disability. 

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.