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HEYDUDE: Business Solutions Analyst
Confirmed live in the last 24 hours
Las Vegas, NV, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor's degree or prior relevant experience is required
  • Ability to quickly learn new software applications and become a resident guide on the functionality used by HEYDUDE OHDC
  • Strong decision-making skills used to determine different priority levels for reported incidents as well as the ability to prioritize among multiple initiatives in a fast-paced environment
  • Superb communication, presentation, and interpersonal skills with the ability to communicate the status of an incident to various audiences, technical and non-technical
  • Attention to detail and strong troubleshooting skills
  • Highly motivated self-starter with a Sense of Urgency” who can work independently with limited supervision
  • Exceptional customer service orientation with strong problem-solving ability
  • Field incoming queries and requests from Distribution Center end users. Speaking directly to end users to quickly understand their issue
  • Gather required information related to the requests, troubleshoot to determine root cause, and provide solutions to end users. Where necessary, replicate issues in non-production environment and advance to appropriate IT departments, both internal and external
  • Recognize critical or above incidents and follow established escalation and notification paths for to engage appropriate teams in a timely manner. Lead communication and status updates to impacted parties
  • Assist HR department with user onboarding, termination process and maintenance of user master for supported applications. Provide reports and supporting documentation to internal and external auditors regarding user maintenance
  • Partner with HEYDUDE training department to ensure the system components of training materials are accurate and up to date
  • Establish good working relationships with all levels of Operations - supervisors to end users. Work with the Operations team to identify difficulties and opportunities for additional training. Work with Business Solution Architects to identify if there are potential system or process changes that can relieve common issues in Operations
  • Develop and maintain expertise on system functional flow at the Distribution Center
  • Support Business Solution Architects with testing and training of new system processes

5,001-10,000 employees

Casual footwear
Company Overview
Crocs' mission is to provide comfort for three key segments of local and global communities: families, animals and the environment.
  • Health and wellness programs
  • Paid time away from work
  • Financial wellness programs
  • Global company
  • Volunteer opportunities
  • Paid family leave
Company Core Values
  • Delightfully democratic
  • People-purposed design
  • Inherent simplicity
  • Imaginative innovation
  • Unapologetic optimism
  • Confidently comfortable