Facebook pixel

Internal Service Engineer
Posted on 9/21/2022
Locations
Oakland, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • Minimum 5+ years of experience in Manufacturing, Quality Engineering, Field Service Engineering or Systems Engineering working with complex electromechanical, optical, and fluidic instrumentation
  • Demonstrated track record of complex electrical, mechanical, and software troubleshooting
  • Excellent communication skills, both written and verbal
  • Ability to establish and adopt new processes to drive continuous improvement
  • Passion for high-quality workmanship and professional standards
  • Comfortable working in a fast paced and dynamic environment
Responsibilities
  • Coordinate and execute platform installation, upgrades, and routine maintenance processes on complex instruments comprised of sophisticated electro-mechanical modules, software, optics, and liquid handling components
  • Optimize uptime of the internal Berkeley Lights' BioFoundry fleet and provide world class customer service to ensure on time delivery of our technology roadmap
  • Manage and track the configuration of all internal Berkeley Lights platforms
  • Develop, test, and document in-house and field service processes and best practices
  • Participate in training of Field Service and Development Engineers on new software and hardware modules, as well as service procedures
  • Participate in engineering design reviews to inform platform serviceability needs
Desired Qualifications
  • Servicing or manufacturing complex biotech instrumentation
  • Navigating through PLM systems such as Arena
  • Documenting and organizing work with CRM/Field Service software tools such as Microsoft D365
  • B.S. Degree in Mechanical, Manufacturing Systems Engineering or equivalent training
  • 4 to 8 years military experience with complex electrical, medical, or other technically demanding specialty
Berkeley Lights

201-500 employees

Cell-based therapy
Company mission
Berkeley Lights' mission is to accelerate the use of cell-based products by providing researchers access to the Berkeley Lights Platform to find the best cells in a fraction of the time and at a fraction of the cost of traditional methods. The company is building a bio-focused research platform.
Benefits
  • Generous benefits package
  • Catered lunch every day!
  • Breakfast and snack foods
  • Workout classes with professional trainer
  • Sit/stand desks
  • Company social events
  • Referral bonus program
  • Paid parking
  • Free Shuttles from Bart and Walking Distance from Amtrak
Company Values
  • Drive
  • Intelligence
  • Humility
  • A strong desire to make a big difference in the world