Senior Operations Manager
Confirmed live in the last 24 hours

201-500 employees

Mental health care
Company Overview
Alma believes when providers have the support they need, mental health care gets better for everyone. They're pioneering a new model for mental health care — one that gives providers the autonomy of a private practice with the support of the Alma platform.
Remote in USA
Experience Level
Desired Skills
Data Analysis
Business & Strategy
Operations & Logistics
  • You have 5-6 years work experience in an Operations role in the startup, healthcare implementation, or healthcare consulting space
  • You have a strong command of data analysis and visualization tools like Excel, Google Sheets, Looker or SQL
  • You are highly resourceful and efficient at analyzing data and business trends. You can develop high quality reporting and recommendations to support cross functional projects and labor planning based on data. You have experience driving projects and initiatives using data
  • You are relentlessly organized with meticulous attention to detail and exceptional project management skills
  • You have proven experience managing cross functional stakeholders to drive business results, specifically Business Intelligence, Data, or Product teams
  • You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through ruthless prioritization
  • You have exceptional communication skills that can flex to translate effectively with both internal and external stakeholders
  • You are passionate about mental health, our mission at Alma, and DE&I
  • Work directly with all claims processing teams on all levels to identify operational bottlenecks and trends, using data and analytics to prioritize work and design process changes to support continued growth and scale
  • Build excellent and innovative operational processes in collaboration with Operations Leadership while designing the right level of reporting to help the business measure success against these new processes
  • Collaborate with Business Intelligence, CX Strategy and Product to develop better systems for task management, and supporting Operations leaders with analyses to allocate workforce dynamically based on where needs arise
  • Support labor forecasting and department budgeting for future growth, training team members on necessary workforce planning tools and driving team decisions for hiring plans to recruit the right team members at the right time
  • Support the implementation of a BPO or other flexible staffing models and oversee those relationships