Learning and Development Executive

Job Description

The Learning & Development Executive will be focused on upskilling all team members at the hotel and support the General Manager to maintain brand standards and quality of guest experience.

• Identify training needs:
  • Work with the hotel leadership team to provide training support for any new product or service program launch for the hotel.
• Design Training Programs:
  • Ensure latest version of training program is available and used to deliver any training. This must be in line with the CSO/ASO guidelines.
• Deliver Training:
  • Must be certified to deliver DNA training programs, such as Yes, I Can! And Responsible Business.
  • Delivers onboarding program for all new joiners (90-day journey) as defined by the global team.
• Evaluate Program Effectiveness:
  • Evaluate success of the programs (training feedback ratings and knowledge improvement scores).
• Maintains Learning Management System:
  • Leads the role of Local Learning Partner for the hotel.
  • Ensure all new joiners are onboarded by Human Resources team to access Radisson Academy Online.
  • Tracks and communicates completion of Online Onboarding Path and Service Culture training to hotel leadership team.
  • Ensure all managers are trained to assign training to their direct reports and check completion status.
  • Assign departmental Typsy playlist to all new joiners and track completion.
  • Ensure all live session attendance is tracked and marked on RAO.
  • Ensure completion of annual compliance training.
• Maintains Brand Standards and Quality
  • Acts as the custodian of hotel brand standards and guides hotel to refer to Brand Standards on SharePoint/Hotelkit.
• Ensure certification and contribution of Certified Departmental Trainer
  • Conducts monthly OJS Trainer Meet to check the following:
    • All trainers are actively involved in conducting training for their department.
    • All trainers are publishing their training calendar.
    • Topics included in training calendar are in line with the findings in GRI/GSS.
    • All trainers are maintaining their training completion report.
    • All trainers are submitting the training completion report and training tracker.
  • All new joiners are trained on mandatory tasks before assigning duties.
• Maintains training documentation and communication:
  • Publishes hotel training calendar every month in advance so departments can nominate their participants.
  • Invites nominations from all departments and publish final nominations sheet.
  • Ensure all topic related pre-work and post-work is communicated and completed on time.
  • Publishes Monthly Training Report to the hotel leadership team.
  • Maintains training grid at the hotel level.
  • Ensure attendance for all training are tracked and documented.
• Builds relationship with hospitality institutes:
  • Partner with Hotel Schools and Skill Development Centres to provide internship opportunities to students as part of their curriculum.
• Ensure positive internship experience:
  • Ensure hotel has budgeted number of interns hired in each batch.
  • Acts as program manager for interns, ensuring they have a learning plan in place and each departments provides learning opportunities to all students.
  • Onboard all interns in a similar manner as all new team members to ensure a positive brand experience.
  • Conducts monthly intern meeting to evaluate learning and address any grievances.
  • Ensure successful completion of internship for all students and issues them a completion certificate.
  • Recognizes intern’s basis performance.

C. Key roles and responsibilities: List up to 5 - 8 key roles and responsibilities of this job. Additionally, please indicate the percentage of time spent on a monthly basis for each role/responsibility.

Roles/Responsibilities

Identify training needs for the hotel to plan training calendar.

Deliver training programs to positively impact brand standards, guest experience and quality.

Ensure completion of online and in-person onboarding for all employees within 90 days.

Ensure all administrative tasks in L&D, such as maintaining training data, and submission of training reports are done on time.

Responsible for effectiveness of OJS Trainers

Maintains industrial relations with hospitality institutes

D. Competencies & skills requirements.

• Expert knowledge of upskilling team members, always up to date on the latest trends.
• Experience using Learning Management System.
• Digitally savvy.
• Knowledge and experience working with people from diverse educational backgrounds. 
• A passion for communication - a natural networker who enjoys collaborating with cross-functional teams.
• Strong attention to detail – a belief that details really matter.
• Good organizational and prioritization skills with ability to navigate competing priorities and work together with multiple stakeholders.
• A guest-oriented mindset to help maintain positive guest experience.

Qualifications

Additional Information