Full-Time
IT End User Support
NCR Voyix
5,001-10,000 employees
B2B digital commerce software, hardware solutions.
No salary listed
Company Does Not Provide H1B Sponsorship
Atlanta, GA, USA
In Person
Bachelor's, Associate's
 IT & Security (1) |
|---|
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- Minimum of 2 years of hands-on technical support experience
- Associate or Bachelor’s degree in Computer Science or a related field
- Willingness to support after-hours IT needs and work across multiple NCR Voyix sites
- Communication skills with ability to collaborate with global, regional, and site-based cross-functional teams, external vendors and solution partners
- Organizational and multitasking abilities with collaborative, team-focused mindset
- Experience working with Windows, Microsoft Office, and macOS/iOS environments
- Preferred but not required: CompTIA A+, Network+, or Microsoft certifications (Office, Administration, or Professional)
- End-User & PC Support: Deliver hands-on support for laptops, desktops, and high-performance engineering workstations, including system staging, restoration, and recovery
- Help Desk Operations: Resolve incidents in accordance with SLAs, document and track issues, and collaborate with global teams to ensure timely resolution
- Information Security Support: Assist Global Information Security with antivirus protection, data backup and recovery processes, compliance audits, and security initiatives
- Executive & Hybrid Workforce Support: Provide white-glove technical support for employees and senior leadership in both office and remote work environments
- IT Asset Management: Maintain accurate hardware inventories, manage stock levels, and perform regular audits
- Vendor & Warranty Management: Coordinate with vendors for hardware support, repairs, and warranty services
- Hardware Troubleshooting: Diagnose and repair hardware issues, performing component replacements as needed
- Software Configuration & Support: Configure, troubleshoot, and resolve software issues across multiple platforms
- Technical Environment Expertise: Support Windows, Microsoft Office, and macOS/iOS environments
- Disaster Recovery & Business Continuity: Assist with disaster recovery planning, testing, and execution
- Project & Upgrade Support: Contribute to IT projects, system upgrades, new technology implementations, and hardware refresh initiatives
- IT Planning & Execution: Participate in planning and execution of IT initiatives aligned with business needs
- Timesheet Management: Accurately record and maintain weekly timesheets using designated systems
- CompTIA A+
- Network+
- Microsoft Office, Administration, or Professional certifications (preferred)
- Experience or familiarity with after-hours support is listed as a requirement but could be considered desirable
NCR Voyix provides digital commerce solutions for retail, restaurant, and banking, combining software, services, and hardware including POS, self-service kiosks, and digital banking platforms sold to other businesses (B2B). Its products work as an integrated stack of hardware terminals and software for payments, order management, and customer interactions, enabling sales processing, self-service, and digital payments with ongoing installation and maintenance services. It differentiates itself with an end-to-end, enterprise-focused platform that spans multiple industries in a global B2B model, addressing shifts toward self-service and digital payments. Its goal is to help businesses adopt and scale self-service, digital payments, and seamless transactions to boost efficiency and customer experience.
Company Size
5,001-10,000
Company Stage
Acquired
Total Funding
$2.5B
Headquarters
Cambridge, Massachusetts
Founded
1884
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Simplify's Take
What believers are saying
- Q2 2026 recurring revenue rose 3% to $435 million, with software up 6%.
- Pizza Ranch chose NCR Voyix on July 7, 2026, expanding Aloha Next adoption.
- Operating cash flow swung to $59 million in first-half 2026, while net leverage stayed 2.0x.
What critics are saying
- Q2 2026 revenue fell 21% to $523 million, exposing hardware dependence.
- A $48 million deferred-compensation settlement and $99 million Kalamazoo reserve drain cash through 2030s.
- If software conversion stalls, Ennoconn hardware outsourcing crushes top-line relevance and investor confidence.
What makes NCR Voyix unique
- NCR Voyix’s April 2026 hardware agency-model shift separates software economics from low-margin hardware.
- VOIX Commerce reached 25 contracts and $286 million RCV by August 2026.
- Aloha Next and Voyix Connect span restaurants, retail lanes, and fleet-card payments.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
↑ 9%1 year growth
↑ 9%2 year growth
↑ 9%NCR Voyix reported Q2 2026 results showing 3% recurring revenue growth despite a 21% overall revenue decline to $523 million, driven by its hardware business transition. Excluding hardware impact, total revenue rose 1%. The company's adjusted EBITDA increased 5% to $98 million, with margins expanding 460 basis points to 18.7%. The retail segment performed strongly, with recurring revenue up 6% and adjusted EBITDA rising 20% to $97 million. NCR Voyix's VOIX Commerce platform showed momentum with 25 signed contracts worth $286 million in remaining contract value, up 65% year-over-year. The platform now has 10 customers live across 2,000-plus lanes. The company maintained a healthy balance sheet with net leverage at 2.0 times and generated $56 million in adjusted free cash flow. NCR Voyix repurchased approximately $11 million worth of shares during the quarter whilst investing $41 million in capital expenditures.
Pizza Ranch has selected NCR Voyix as its exclusive point-of-sale technology partner across all corporate and franchise locations. The Midwest restaurant chain will deploy Aloha Next, NCR Voyix's next-generation restaurant platform built on microservices architecture, starting in 2027. The platform will provide a unified foundation for point of sale, payments and in-store capabilities. According to Jon Moss, senior vice president and chief brand officer at Pizza Ranch, the system will streamline operations for franchisees and support faster innovation whilst reducing friction in guest and back-of-house experiences. NCR Voyix's platform combines restaurant technology with AI-powered microservices architecture. The agreement covers Pizza Ranch's franchise network across the United States, supporting the chain's operational consistency and long-term growth objectives.
NCR Voyix reported first quarter revenue of $606 million, down from $612 million year-on-year, with diluted earnings per share improving to $(0.04) from $(0.18). Adjusted EBITDA rose to $78 million from $74 million in the prior year period. Software and services revenue reached $472 million, compared to $475 million previously. The company continues focusing on modernising commerce through software, payments and services whilst prioritising execution and long-term value delivery for customers and shareholders, according to President and CEO James G. Kelly.
NCR Voyix's modelled fair value has been reduced from $14.19 to $13.25, reflecting more cautious assumptions amid diverging analyst views. Wall Street targets now range from single digits to low-to-mid teens, highlighting disagreement on execution and valuation. DA Davidson cut its target to $14 from $17 whilst maintaining a Buy rating, citing solid customer retention and 2% annual recurring revenue growth in Q4. Stifel reduced its target to $12 from $15, also keeping a Buy rating. However, Goldman Sachs lowered its target to $9 from $11.50 with a Neutral rating, marking the Street's low end. Recent developments include a five-year exclusive agreement with Pilot and a new engagement with 7-Eleven Philippines covering 4,500 locations. The company increased its share repurchase authorisation to $300 million.
NCR Voyix has raised its profile with two recent announcements: fourth-quarter 2025 results showing revenue of $720 million and net income of $98 million, plus 2026 revenue guidance of $2.21 billion to $2.33 billion, and a major contract win with 7-Eleven Philippines covering more than 4,500 stores. The 7-Eleven deployment will use NCR Voyix's Commerce Platform and point-of-sale systems, supporting the company's shift towards cloud-based, recurring software revenue. This aligns with management's strategy to move away from lower-margin hardware towards software, cloud and payments services. Whilst NCR Voyix has returned to profitability, its revenue is still expected to decline as legacy hardware sales shrink. The company's investment case hinges on whether recurring software and payments growth can offset hardware pressures.