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Support Operations
Confirmed live in the last 24 hours
Experience Level
Desired Skills
  • 3+ years of customer-facing experience
  • Comfortable dealing with ambiguity in a fast-paced environment
  • Empathy, a collaborative spirit, and the ability to work effectively with a team
  • Ability to document processes and identify areas for improvement
  • Analytical and problem-solving skills
  • Time-management skills
  • Ability to find the positive in any situation
  • Product expert: you will be an expert on our product and will be helping guide our users through any troubleshooting & setup as needed
  • As product experts, you will work directly with the product team to help shape the future of the product by providing feedback from our customers
  • Dispatching & live operations: you will be the bridge between providers and merchants during peak business hours
  • Standardize processes and document them: you will look for patterns and find ways to standardize across the board while maintaining flexibility
  • Develop and iterate on fast-changing internal processes as Nash grows and expands in multiple verticals
  • Work with the Customer Success team to ensure the highest level of satisfaction for all of our customers
  • Take an active role in continuously improving our best practices and SOPs
  • Appropriately escalate issues
  • Communication: you will be responsible for keeping up to date with internal and external situations that arise when you are offline
  • Be a team player: we are a 24/7 Support team with teammates across the globe. You will be responsible for building relationships within the team and helping build our culture
  • Take on ad-hoc projects as needed
Desired Qualifications
  • Insight and knowledge of the on-demand delivery industry
  • Prior experience with startups or at high-growth technology companies
  • Experience implementing and/or working with Slack, Salesforce, Aircall, or similar tools

11-50 employees

Delivery orchestration platform
Company Overview
Nash's is to make it easy for businesses to offer same-day delivery. They do this by building applications on top of delivery APIs (like Doordash, Uber, and 30 more fleets) that enable business-specific workflows.
  • Competitive compensation & equity
  • Health, dental, & vision insurance
  • Fully remote culture
  • Quarterly in-person events to bond with teammates
  • Flexible PTO
  • Home office stipend & more