About Nash

Nash makes local delivery a reality for any business through its network of 500+ delivery providers (including DoorDash, Uber, and hundreds of local fleets). Through Nash’s delivery orchestration platform, businesses can manage their deliveries through a single integration, handle any workflow with ease, and scale their delivery operations effortlessly.

Nash was founded in 2021 by a team from Palantir and MIT, and has currently raised from top investors including Y-Combinator and a16z to build the world’s best local delivery platform.

About the Role

Nash is looking for curious, ambitious, reliable, and empathetic team members to support our customer’s existing and future operations. In this customer-facing role, you will handle issues and identify trends to help shape the direction of the product! It’s crucial that you wake up every morning, wanting to slay the day - you take initiative and pride yourself on seeing a task all the way through. You know the value in process and standardization, but balance it with flexibility. You are proactive and over-communicate. You take responsibility for your actions and pride yourself on your ability to execute. 

This is a full-time and fully remote role where you’ll help deliver excellent customer experiences, assist in operations, and be the face of Nash to businesses who rely on our services. Support requires a team effort in a quickly evolving space - this is a perfect opportunity to get exposure to all aspects of a rapidly scaling tech startup!

Schedule: 10 AM-7 PM Eastern, Saturday - Wednesday

Responsibilities

• Product expert: you will be an expert on our product and will be helping guide our users through any troubleshooting & setup as needed. 
• As product experts, you will work directly with the product team to help shape the future of the product by providing feedback from our customers. 
• Dispatching & live operations: you will be the bridge between providers and merchants during peak business hours. 
• Standardize processes and document them: you will look for patterns and find ways to standardize across the board while maintaining flexibility. 
• Develop and iterate on fast-changing internal processes as Nash grows and expands in multiple verticals.
• Work with the Customer Success team to ensure the highest level of satisfaction for all of our customers. 
• Take an active role in continuously improving our best practices and SOPs. 
• Appropriately escalate issues. 
• Communication: you will be responsible for keeping up to date with internal and external situations that arise when you are offline. 
• Be a team player: we are a 24/7 Support team with teammates across the globe. You will be responsible for building relationships within the team and helping build our culture. 
• Take on ad-hoc projects as needed. 

Requirements

• 3+ years of customer-facing experience
• Comfortable dealing with ambiguity in a fast-paced environment
• Empathy, a collaborative spirit, and the ability to work effectively with a team
• Ability to document processes and identify areas for improvement
• Analytical and problem-solving skills
• Time-management skills
• Ability to find the positive in any situation

Preferred Qualifications

• Insight and knowledge of the on-demand delivery industry
• Prior experience with startups or at high-growth technology companies
• Experience implementing and/or working with Slack, Salesforce, Aircall, or similar tools

What You’ll Love About Us

• Early stage, well-funded startup - directly impact the company and grow your career!
• Fully remote culture - work from home (or wherever!)
• Quarterly in-person events to bond with teammates
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance
• Other great perks, such as home office stipend