Mortgage Support Specialist
Confirmed live in the last 24 hours
United States
Experience Level
Desired Skills
  • A self-starting, self-motivated hustler with a high degree of efficiency in your daily work
  • A confident, capable communicator with the ability to keep a pulse on each stage of the mortgage transaction
  • You are unafraid to leverage your talent + expertise to help build a highly scaleable product
  • You must be absolutely committed to a superior customer experience, both for our customers and by extension, their borrowers
  • You're able to thrive in a fast-paced and remotely distributed work environment
  • You are able to act as a Project Manager to all parties in our mortgage lending transactions
  • Currently or able to be registered in NMLS
  • Minimum two years of experience in full-time mortgage operations, preferably with an emphasis on Purchase business in a Processing role
  • Experience with the full lifecycle of the mortgage transaction, preferably at an early stage startup or fintech
  • Experience with various product types, including Conforming, Jumbo, and Government loans
  • Experience and comfortably able to navigate complex loan and employment scenarios
  • Able to accurately and efficiently discuss loan conditions with our borrowers
  • Support new and existing Pylon enterprise customers from initial rollout through scale
  • Communicate clearly and effectively with our mortgage borrowers to provide support during the lifecycle of their loan
  • Communicate clearly and effectively with our Lending Partner to understand what is needed to clear conditions and fund each and every mortgage loan
  • Effectively re-structure mortgage loans as needed with any deviations from the initial application, including income, loan to value, and asset changes
  • Responsible for the full lifecycle of each loan, including but not limited to:
  • Communicating with borrowers in each loan stage
  • Clearing title
  • Clearing appraisals
  • Income and asset validation
  • Credit review
  • Balancing with title/escrow for a seamless closing experience
  • Partner and actively engage with our Sales + Partnerships team to ensure a seamless, superior customer experience
Desired Qualifications
  • points for existing licenses in CA, CO, FL, GA, OK, OH, OR, and TX

11-50 employees

Embedded mortgage infrastructure platform
Company Overview
Pylon is on a mission to unlock the largest asset class in America - mortgage. The company is building the unified mortgage-as-a-service infrastructure to enable the next generation of integrated lending experiences.
  • Medical, vision & dental
  • Unlimited PTO
  • Hardware allowance
  • Annual off-sites
Company Core Values
  • Platform over product
  • Championship team
  • Default optimists
  • Customer empathy from within
  • World class talent
  • Move with urgency, focus & ownership