Full-Time

Lead Service Technician

Whaley Foodservice

Whaley Foodservice

51-200 employees

Commercial kitchen equipment service and parts

Compensation Overview

$28 - $35/hr

Knoxville, TN, USA

Remote

Category
General Maintenance & Repair (1)

Get referred to Whaley Foodservice

See people who can refer or advise you

Requirements
  • Three years of experience in commercial kitchen repair and/or refrigeration.
  • Must be at least 18 years of age.
  • Must complete a satisfactory background check and drug screen.
  • Must have a valid driver's license and a driving record that aligns with the company's safety standard.
  • Must be able to work independently.
  • Must be able to accurately diagnose and troubleshoot commercial equipment.
  • Must have a good driving record.
Responsibilities
  • Diagnose, troubleshoot, and repair commercial cooking kitchen equipment and refrigeration equipment, including grills, fryers, ovens, ice machines, reach-in and walk-in coolers, and freezers.
  • Communicate the status of part orders and repairs with branch support and customers.
  • Complete service calls accurately and promptly.
  • Audit truck stock to ensure required parts are stocked.
  • Ensure the service vehicle, tools, and uniforms meet the company's safety standards.
  • Meet on-call requirements.
Desired Qualifications
  • Automotive, electrical, installation, or mechanical background.
  • Journeyman license and/or CFESA certification.
  • Strong attention to detail.
  • Strong communication and interpersonal skills.

Whaley Foodservice provides service and maintenance for commercial kitchen equipment and offers OEM replacement parts through Whaley Parts & Supply. The company supports the foodservice industry with technical expertise, spare parts, and parts sourcing since 1944. It emphasizes dependable customer service and expert support as core capabilities, highlighted by recognition as a top South Carolina company. The key differentiators are its long track record, focus on authentic OEM parts, and a people-first approach to service. The goal is to be a trusted partner that keeps commercial kitchens running smoothly by delivering reliable maintenance, genuine parts, and responsive technical assistance.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Lexington, Kentucky

Founded

1944

Get referred to Whaley Foodservice

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Whaley won a $68,253 Air National Guard maintenance contract in October 2025.
  • Website says over 400 certified technicians and 24/7 service, supporting recurring maintenance revenue.
  • Hiring across Southeast branches in 2026 shows demand, expansion, and replacement hiring after attrition.

What critics are saying

  • Hiring ads in 2026 signal technician shortages and margin pressure from wage competition.
  • Reliance on field technicians creates operational risk; missed calls quickly damage restaurant trust.
  • Parts Town can absorb Whaley's brand into a larger platform, shrinking leadership autonomy.

What makes Whaley Foodservice unique

  • Whaley covers 24/7 commercial kitchen repair across 24 Southeast locations in 2026.
  • CFESA-certified technicians and in-shop repair create sticky service relationships with operators.
  • Parts Town ownership since 2016 gives procurement, parts, and national-service leverage.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Vacation

Training Programs

Professional Certification Support

Professional Development Budget