Full-Time

Member Support Representative

Posted on 11/20/2024

Prenuvo

Prenuvo

201-500 employees

Offers radiation-free whole-body MRI scans

Healthcare
Consumer Goods

Compensation Overview

CA$54kAnnually

+ Discretionary Bonus up to $10,000

Entry

Toronto, ON, Canada

This is a hybrid role requiring onsite presence at the Toronto office.

Category
Customer Support
Customer Success & Support
Requirements
  • Industry experience in customer support, service, and success in call center or equivalent is an asset
  • You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
  • You’re reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
  • Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
  • Excellent written and verbal communication skills - interpersonal and collaborative skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Professionalism - you will personify the welcoming face of our clinics and services
  • Understanding and exhibiting a high emphasis on patient privacy and confidentiality
  • Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
  • Ability to work flexible hours, including weekends and holidays
  • You’re passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements
Responsibilities
  • Provide excellent customer service to members through various channels, including phone, email, and chat
  • Respond to inquiries and resolve member issues (patients and physicians) in a timely and professional manner
  • Educate members on the organization's services, policies, and procedures
  • Assist members with account setup and management, including login issues, password resets, and billing questions
  • Escalate complex issues to appropriate departments for resolution
  • Maintain accurate records of member interactions and follow up on outstanding issues
  • Identify opportunities to improve member satisfaction and retention
  • Participate in training and professional development activities to stay up-to-date on company products and services
  • Collaborate with other departments, such as sales and marketing, to provide a seamless member experience
  • Assist in scheduling member appointments for scans
  • Guide members with their medical intake forms and troubleshoot related issues
  • Act as a primary contact to manage and resolve incoming complaints with products or services
  • Remain calm and use supportive language when dealing with upset members and stressful situations
  • Engage in new member phone calls and milestone member retention calls
  • Use established systems and structures to record and report on member satisfaction
  • Have a willingness to take on other tasks and projects as they arise

Prenuvo provides whole-body MRI scans for the early detection of over 500 types of cancers and diseases, using a radiation-free and non-invasive approach. The scans are quick, taking less than an hour, and do not require contrast agents, making them safer than traditional imaging methods. Unlike competitors, Prenuvo operates a direct-to-consumer model, allowing clients to book appointments online and visit scanning centers. The company's goal is to promote proactive healthcare by encouraging early detection, which can lead to more effective treatments and lower long-term healthcare costs.

Company Stage

Series A

Total Funding

$54.5M

Headquarters

Redwood City, California

Founded

2018

Growth & Insights
Headcount

6 month growth

52%

1 year growth

88%

2 year growth

245%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent research links Type 2 diabetes to brain aging, expanding Prenuvo's market.
  • Partnership with Turnpaugh Health enhances credibility in preventative healthcare.
  • Mobile MRI clinics increase accessibility in underserved communities.

What critics are saying

  • Increased competition from startups like Ezra could impact Prenuvo's market share.
  • Concerns about unnecessary costs may affect consumer trust in full-body scans.
  • Co-founder Dr. Raj Attariwala's transition could lead to strategic instability.

What makes Prenuvo unique

  • Prenuvo offers radiation-free, whole-body MRI scans for early disease detection.
  • The scans are quick, taking less than an hour, and non-invasive.
  • Prenuvo's direct-to-consumer model simplifies access to advanced diagnostic imaging.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE