Part-Time
Service Coordinator 2
Posted on 8/20/2026
National Church Residences
Nonprofit senior housing and healthcare
No salary listed
Columbus, OH, USA
Remote
Occasional travel may be required.
Bachelor's
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Microsoft Windows
HIPAA
Excel/Numbers/Sheets
Requirements
- A high school diploma or GED is required.
- At least two years of experience in social service delivery with elderly people, people with disabilities, and/or families is required.
- Working knowledge of supportive services and other resources in the area served by the project is required.
- The ability to advocate, organize, solve problems, and provide results for participants is required.
- Good communication, comprehension, and interpersonal skills are required.
- Working knowledge of Windows, Microsoft Office Suite, and the World Wide Web is required, demonstrated through a passing computer literacy test.
- The ability to speak, read, write, and understand English is required.
- The ability to perform basic arithmetic operations involving money, using a calculator or Excel spreadsheet when needed, is required.
- Occasional travel or travel directed by contract and department requests may be required.
Responsibilities
- Coordinate programs and activities for eligible individuals on a group basis.
- Serve as a liaison to community agencies, network with community service providers, and identify new services and low-cost providers or discounts.
- Monitor services provided by community agencies and document participant use in the designated documentation management system.
- Develop and maintain a resource directory of state and local service providers.
- Organize educational events on health care, agency support, life skills, and referral sources, and link eligible participants to those events.
- Identify partners to provide health services and screenings to participants at home or in accessible community settings.
- Help participants build informal support networks with peers, family, and friends.
- Engage community or property volunteers when appropriate.
- Coordinate participant services individually through a person-centered, non-clinical assessment, intervention, and monitoring process.
- Conduct outreach, educate eligible individuals about the program, offer enrollment, identify needs, and make referrals to community agencies.
- Conduct telephonic and in-person participant assessments and screenings according to program requirements and established time frames.
- Collaborate and communicate appropriate information with care and service colleagues to achieve participant goals.
- Provide customer service by answering questions, addressing concerns, and assisting with basic needs.
- Help participants obtain and use community services addressing social determinants of health, including housekeeping, meals, transportation, personal services, financial assistance, adult day care, and counseling.
- Follow up on and monitor services according to participant preferences and contract or program requirements, including home visits when directed.
- Gather reports, participate in interdisciplinary meetings, and support grants or special programs.
- Build rapport with participants while maintaining professional boundaries.
- Manage time independently, complete tasks and documentation within required time frames, and work autonomously and as part of a team.
- Respond to phone, email, fax, and other communications in a timely and professional manner.
- Record labor time accurately according to policy and procedure.
- Complete electronic and written documentation for participant interactions, assessments, and services.
- Complete required forms for participants using the Service Coordination program.
- Complete and monitor participant care plans, including follow-up on referrals and services.
- Submit documentation for funder and quality performance reports.
- Maintain required caseload levels and complete annual education, compliance, privacy, security, and HIPAA training.
Desired Qualifications
- A bachelor's degree in social work or a related field is preferred.
National Church Residences is a nonprofit provider of senior housing, senior living, and healthcare. It develops and operates affordable housing and residential communities while also providing supportive services and healthcare for older adults. Its mission combines housing stability, service coordination, community life, and care for seniors with different income and support needs. Property and community teams work alongside clinicians, service coordinators, resident programs, development, asset management, and central operations. Roles span housing management, nursing, caregiving, social services, dining, maintenance, development, finance, and administration.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A