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Application Support Specialist
Posted on 4/12/2022
INACTIVE
Locations
Everett, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
JIRA
Management
NetSuite
Salesforce
SQL
Requirements
  • Advanced application troubleshooting skills in a production environment
  • Very good SQL skills
  • Basic understanding of system integrations methods
  • Comfortable and skilled at working effectively with cross-functional teams
  • Independent and resourceful, able to multi-task and effectively prioritize work
  • Good time management skills
Responsibilities
  • Responsible for monitoring and responding to service requests submitted through an incident management system (JIRA)
  • Monitor and respond to incidents reported by tier 1 support
  • Recognize, analyze, and investigate system and integration problems of high complexity
  • Conduct root cause analysis and correlation of issues
  • Ensure that response and resolution is consistently conducted with a high level of customer service
  • Identify issue trends so we can prioritize root cause resolution of repetitive issues
  • Work closely with specific SMEs (subject-matter experts) on the Systems team to learn the fundamentals of Salesforce, NetSuite, Magento, and our integrations
  • Effectively facilitate the resolution of issues that require cross-functional resolution
Formlabs

501-1,000 employees

Advanced 3D printing systems
Company Overview
Formlabs is reinventing 3D printing by expanding access to digital fabrication, so anyone can make anything.
Benefits
  • Flexible vacation
  • Premium coverage for medical, dental, and vision plans
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints
Company Values
  • Autonomy: We leave space for people to do their best, and take initiative to chart their own career course.
  • Cutting Edge: We’re building things that haven’t been built before, so we can push the edge of what’s possible.
  • Results: We dream big, but our focus on getting things done is what drives us forward.
  • Curiosity: We are always asking why to push ideas and actions beyond the status quo.