Renewals Representative
Subscription Services, Latam
Posted on 3/1/2023
Chicago, IL, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor's degree or equivalent
  • 2+ years prior subscription sales role
  • 2+ years prior customer service experience
  • Must speak Spanish or Portuguese fluently
  • Strong interpersonal skills / team player
  • High integrity, ethics and humility
  • Ability to build and maintain credibility with all cross functional teams
  • Industry knowledge preferred
  • Highly organized / strong time management skills
  • Excellent written and oral communication skills
  • Self-starter and ambitiously pursues improvement
  • Solid Salesforce aptitude
  • Advanced computer skills required (e.g. Excel, MS Access, SQL queries)
  • Organizational and follow up skills, problem solving and analytical skills
  • Desire to grow with Pure Storage
  • Proven track record of success
  • Must be willing and able to work in an open office, team environment
  • Must be eligible to work in the United States of America
  • The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process
  • Your ability to drive business process, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success
  • The Evergreen Subscription Services team is responsible for closely working with Sales, Finance, and Support while managing subscriptions, co-terms for up-sell opportunities, and supporting the company's strategic subscription renewal strategy & process
  • In this role you will:
Desired Qualifications
  • Inventory/installed base management experience is a plus
Pure Storage

1,001-5,000 employees

Enterprise storage company
Company Overview
Pure Storage is on a mission to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. The company develops flash-based storage for data centers using consumer-grade solid state drives
  • Insurance, Health & Wellness - Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Gym / Wellness Reimbursement, Health Insurance, Health Savings Account (HSA), Life Insurance, Maternity Leave, PTO (Vacation / Personal Days), Paternity Leave, Vision Insurance
  • Home - Business Travel Insurance, Immigration Assistance, Phone Bill Reimbursement, Remote Work
  • Financial & Retirement - 401k 100% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA)
Company Core Values
  • Persistence
  • Creativity
  • Teamwork
  • Ownership
  • Customer-first