Program Manager

Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  

 
The Royal Caribbean Group’s Information Technology Team has an exciting career opportunity for a full-time Program Manager, IT Product Construction reporting to the Sr Manager, IT Product Construction.

 
This position will work on-site in Miramar , Florida.  

 
Position Summary  

IT Program Manager, IT Destination Product Construction position oversees all projects under their delivery program ensuring they are accomplished within the prescribed time frame and budget while meeting all brand guidelines and KPIs. The role liaises with IT Product Teams, IT Design Teams, Construction Design Teams and Destination Product Development Brand representatives involved in the execution of Destination Development scope including but not limited to: Operations, Design, Procurement, Brand Product Development, and external vendors and partners. 

This role will partner with key stakeholders to manage scope expectations, champion the IT product capability/scope for Destination projects and work diligently with other execution and product development partners to deliver world class products. 

Effectively communicate with executive stakeholders and partners of various levels across the broader organization through various mediums (i.e.. presentations, email, formal/informal meetings). 

Required Skills and Experience:  

• Responsible for the successful delivery of all scope within their program. 

• Collaborates with matrixed constituent department representatives and vendors to outline milestones, establish work plans, responsibilities, scope, and tracking routines. 

• Follow up on team members to meet project/program deadlines and provide input on team member activities for schedule review process. 

• Manage vendors, ensuring they meet our time, budget, safety, and brand guidelines. 

• Review overall requirements and align with teams on execution priorities and planning. 

• Participate in weekly meetings to give updates and status on assigned applications and highlight risks that may arise and determine mitigation actions. 

• Coordinates activities to ensure projects progress on schedule; accurately reflects current program health and status through regular updates of tasks and statuses. 

• Communicate program status on a regular basis to team and stakeholders. 

• Establishing goals and analyses program work processes. 

• Tracks timing, budget, cost control, and reporting. Proactively and accurately manage projects/program financials to meet department planning, forecasting, and reporting deadlines 

• Utilize program management tools and techniques to develop and maintain project scope; manage customer expectations and maintain focus. 

• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. 

• Maintain plans at appropriate level of detail to provide Resource Managers visibility to staffing needs by skill set. Proactively engage Resource Managers in securing resources for project work and communicating any changes in demand throughout the program. 

• Ensure proper and timely communication with all external and internal stakeholders (status reports, steering committee, resource managers, etc). 

•  Leads, mentors, influences and supports Project Managers on complexity of projects and assignments. 

•  Enforce project management policies, guidelines, metrics, and templates. Looks for ways to streamline project management processes and tools and increase efficiency and success rate of project management team. 

• Tracks and reports on project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved, and changes are documented and approved. 

•  Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues. 

Qualifications and Education  

• Experience: 5+ years of professional experience working in IT Program Management. 

• Experience with technical, user, and business issues in a fast-paced hospitality organization. 

• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions that ensure projects/programs are delivered on schedule and within budget. 

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s Degree preferred.  

Skills and Abilities:  

• 3+ years of Program Management preferred.  

• Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.  

• Experience with technical, user, and business issues in a fast-paced online organization.  

• Experience working with project execution teams creating key requirement documentations and project artifacts.  

• Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level.  

• Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables.  

• Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.  

• Comfortable working with international teams and in construction sites.  

• Effectively provides overall leadership across multiple teams, while working collaboratively to deliver with quality on time.  

• Knowledge of industry trends and best practices in IT project management.  

• Experience in executing heavy IT infrastructure projects in a construction environment.  

• Certifications: PMP, PRINCE2, or other relevant project management certifications are preferred.  

Working Conditions  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions. A high noise level is possible if visiting shipboard or offsite locations. 

The role will be required to travel internationally approximately 30-50% of the time in the field, this could include new destinations where the work environment is a heavy construction site where they will be exposed to conditions including noise levels, dust, fumes from paints or sealers, cold or hot temperatures that are distracting and uncomfortable. 

Financial/Quantative Responsibilities  

• Maintains budgets for programs/projects under their supervision 

• Acts as a steward of the company in ensuring that program/project budgets are best utilized to achieve stated scope and so that anticipated benefits are realized 

• Accountable for delivery of projects within budget, on schedule and of quality 

• Solid understanding of accounting rules for expense and capital activities 

• Ensures efficient utilization of staff and non-labor resources 

• Accountable for financial implications and cost of systems and services 

• Assist in defining optimization opportunities to manage expenses 

• Manage the allocation of resources, including personnel, budget, and equipment, to optimize program delivery and manage project expenses 

• Ensure compliance with IT policies, procedures, and standards 

Internal/ External Relationships  

Would require the ability to engage/collaborate with IT integration and auxiliary service vendors (eg. HVAC, Electrical, Regulatory)  as well as internal and external stakeholders (Architects, Engineers, Turn Key Suppliers, Construction Contractors and Outfitters).